Hadeel Faour

• Leading the whole B2B selling process of digital Arabic language educational and learning program, mainly in the UAE market and partially in the Far-East, South Africa and several other countries
• Managing 60+ accounts serving nearly 30K users, and after sale to provide the best clients services
• Conducting market analysis, benchmarking competition, and exploring new market opportunities
• Aligning with product and business analysis teams and reporting feedback in terms of product enhancements and development under the umbrella of the business strategy
• Coordinating with marketing team to ensure a trustworthy positioning image all over the market

• Responsible for sales and marketing of MetLife products portfolio, as a Licensed Insurance Agent
• Managed business and individual customers through the whole sales consulting process
• Managed accounts, up-selling and cross-selling of products and handled the after-sales services

• Provided strategic business analyses, and recommended business opportunities and changes
• Initiated and managed projects, resources, resolved issues, and held team accountable for results
• Managed multiple projects, projects scope, ensured efficient and on-time delivery of project tasks
• Established and developed business relationships, and strategic partnerships with key stakeholders
• Collaborated with peers, articulated ideas and viewpoints to senior management, peers and others
• Enhanced the overall business performance in the market and within the level of the organization
• Provided and supported the implementation of business solutions and improvements, conducted processes and best practices, monitored the needed organizational changes, progress, and results
• Introduced the main elements to establish an HR department in the company

Consultancy work with startup companies and enterprises on different projects covering the aspects of marketing, business analysis, strategy, market research, feasibility studies, and digital marketing.

• Coordinated a swap project with Nokia Siemens & Ericsson of $3M budget with 30 staff involved
• Handled diverse business relations with Zain Group including mutual plans, projects and operations
• Coordinated projects of deploying new technologies and solutions like HSPA+/4G/LTE with Huawei
• Vendors Management including solutions, updates and pending issues are delivered as agreed
• Led plans and requirements for deploying new features, products and network expansions or swaps
• Recommended and decided on solutions for the network in terms of parametric, physical, process or strategic changes based on accurate troubleshooting process
• Built enterprise customers Connections including SIP & PRI with after sales technical support
• Monitored performance using measurement tools, analyzed network data and KPIs, provided advices
• Collaborated with other telecom operators and partners on mutual projects
• Contributed to the development of existing and new products
• Discussed products and provided feasibility study and design, communicated the requirements with vendors, implemented the requested product on the packet or switch core node and testing the product to ensure it meets the commercial requirements, and the impact of a product post launch
• Guaranteed the best traffic routing that provides the highest revenues with the least cost
• Secured the best roaming services for inbound and outbound roamers
• A champion of department in deploying a Fraud Management System project
• Worked on a $100k product, and performed an optimization that resulted in 10% cost reduction