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Hadeel Al-Afeshat, Senior Cloud Support Engineer

Hadeel Al-Afeshat

Senior Cloud Support Engineer·EastNest

Saudi Arabia

Bachelor's degree, Computer Science

Work experience

Total years of experience: 13 years, 11 months

Senior Cloud Support Engineer

July 2016 - Present

EastNest

Amman, Jordan

July 2016 - Present

 Administration and monitoring of UNIX (AIX, Oracle Solaris), Linux, and Windows servers.
 Experience in public cloud (Amazon Web Services and Microsoft Azure).
 Experience in the private cloud (Nutanix).
 Install, support, and maintain a Nutanix cloud solution.
 Virtualization technology such as VMware and Hyper V.
 VMware ESXi Consoles administration.
 Creating and managing virtual machines.
 Backup Administrator and performance optimization.
 Administration databases for DB2, Microsoft SQL and Oracle under different operating systems.
 Resolve and Troubleshoot Database technical problems.
 Database query.
 Web Application Servers installing, configuring, migrating, load balancing, deploying applications, upgrading & troubleshooting Tomcat, Tomee, WAS, WebLogic and Microsoft IIS.
 Implementation of different IBM solutions on different platforms.
 IBM Message queue installation, creation administration and troubleshooting.
 Installing, configuring EastNets products in different operating systems & different web application.
 Deployment of service releases, patches, requests and customizations.
 Understanding of operations lifecycle (dev, test, deploy, operate).
 Ensure that solution and application support documentation is maintained to the highest quality and Accuracy.
 Work closely with stakeholders and business leaders to demonstrate the highest levels of service support, communication and productivity.
 Managing cases, requests and enhancements using online tools and processes.
 Understanding of Java and.Net technology.
 Ability to adapt to changing environments.
 Multi-tasking and good time utilization.
 SWIFT administration in different operating systems.
 Agile project management skills.
 Train users to use products effectively.

Company industry:
IT Services
Job role:
Information Technology

Support Engineer

October 2014 - June 2016

Jordan Kuwait Bank

Amman, Jordan

October 2014 - June 2016

• Analysis of the bank requirements for new applications & develop this application with third party.
• Monitor and maintain the computer systems and networks.
• Install and configure computer systems, diagnose hardware and software faults.
• Solve technical and applications problems, either over the phone or visit the place.
• EIQ system administrator.
• ATM problems.
• Digital Signage Administrator system "Navori".
• Active Directory.

Company industry:
IT Services
Job role:
Information Technology

Support Engineer

October 2014 - June 2016

Jordan Kuwait Bank

Amman, Jordan

October 2014 - June 2016

• Analysis of the bank requirements for new applications & develop this application with third party.
• Monitor and maintain the computer systems and networks.
• Install and configure computer systems, diagnose hardware and software faults.
• Solve technical and applications problems, either over the phone or visit the place.
• EIQ system administrator.
• ATM problems.
• Digital Signage Administrator system "Navori".
• Active Directory.

Company industry:
IT Services
Job role:
Information Technology

System Administrator & Middle-ware Developer

May 2012 - June 2014

Professionals for Smart Technology (PST)

Amman, Jordan

May 2012 - June 2014

• Work in the development of integration projects using IBM Websphere Integrator Message Broker tool kit, BPM and other technologies.
• Design and develop maps, message flows.
• Administer different Operating Systems mainly but not limited to AIX, Linux Redhat and Windows.
• Understanding, configuring and setting up high available, load balance solutions for the middleware implementation using different software and hardware solutions.
• Responsible for installing, setting up and configuring different Middleware Solutions.
• Ability to communicate with client technical teams for capturing requirements.

Company industry:
IT Services
Job role:
Information Technology

Education

University of Jordan

January 2012

January 2012

Bachelor's degree, Computer Science

Jordan

GPA (point): 2.9 out of 4

GPA (point): 2.9 out of 4

courses: IBM Certified BPM Developer - BPM Blueprint; WebSphere Lombardi Edition V7.1.  IBM Certified Solution Developer – Web sphere Message Broker Nationality: Jordanian.

University of Jordan

January 1990

January 1990

High school or equivalent, Computer Science

courses: IBM Certified BPM Developer - BPM Blueprint; WebSphere Lombardi Edition V7.1.  IBM Certified Solution Developer – Web sphere Message Broker Nationality: Jordanian.

Skills

AIX
Expert
AIX
Expert
Solaris
Expert
Solaris
Expert
Hyper V
Expert
Hyper V
Expert
Tomcat
Expert
Tomcat
Expert
Windows Server Administration
Expert
Windows Server Administration
Expert
.NET
Expert
.NET
Expert
AGILE
Expert
AGILE
Expert
AIX
Expert
AIX
Expert
BACKUP
Expert
BACKUP
Expert
DATABASE ADMINISTRATION
Expert
DATABASE ADMINISTRATION
Expert
DOCUMENTATION
Expert
DOCUMENTATION
Expert
IBM
Expert
IBM
Expert
IBM DB/2
Expert
IBM DB/2
Expert
INTERNET INFORMATION SERVER
Expert
INTERNET INFORMATION SERVER
Expert
JAVA
Expert
JAVA
Expert
Solaris
Expert
Solaris
Expert
Hyper V
Expert
Hyper V
Expert
Tomcat
Expert
Tomcat
Expert
Windows Server Administration
Expert
Windows Server Administration
Expert

Training and Certifications

Certifications
Nutanix Certified Professional 5.5
Jan 2020
IBM Certified BPM Developer - BPM Blueprint; WebSphere Lombardi Edition V7.1
Apr 2013

Hobbies and interests

IBM Certified BPM Developer - BPM Blueprint; WebSphere Lombardi Edition V7.1