هديل ملكاوي

QA/QC Application Specialist في Arab Bank

• الأردن - عمان
• ديسمبر 2015 إلى ديسمبر 2016

 Develop and determine all standards to perform inspection and tests on all procedures and oversee all testing methods and maintain high standards of quality for all processes.
 Experience in developing requirement specification and functional design documents using: o Use cases o Process maps o Data flow diagrams.
 Good knowledge in Trade Finance Process flow and approvals on the Pre-Exim system.
 Good knowledge in Trade operational process on Eximbills system such as (LC, LG and BC issuance and amendment types)
 Excellent knowledge in Trade Finance troubleshooting and issues tracing on the system.
 Good knowledge in Discounted Bills system and the operational process such as ( Bills registeration, Discounting and Settlement)
 Excellent knowledge in system testing procedure and writing the BRD.
 Good knowledge in Trade Finance accounting treatments such as (LC, LG Issuance accounting entries)
 Good knowledge in Eqaution screens and menus such as (Account Enquiry, Transaction details, Open Sub account, etc)
 Good knowledge on swift messages transfer process from Eximbills to Swift aliance and demerge message into Eximbills.
 Excellent knoweldge in IT and Operation Change Management policy and end to end procesure.
• Microsoft BizTalk Server
• Troubleshooting end user issues
• SQL database
• AS400s
• Accounts Mapping

Data Entry and Call Center في Ipsos

• الأردن - عمان
• أغسطس 2013 إلى مايو 2015

Internet eCommerce Specialist في Quest Net

• الأردن - عمان
• فبراير 2012 إلى مايو 2013