هديل قطان

• Served as a primary point of executive support for the CEO and General Manager, managing calendars, priorities, correspondence, and follow ups to ensure focus on strategic matters.
• Prepared high quality executive briefings, summaries, and reports, supporting leadership reviews and informed decision making.
• Led end to end coordination of executive and project meetings, including scheduling, agendas, attendance, logistics, and follow up.
• Produced accurate Minutes of Meetings (MOMs), tracked action items, and ensured timely closure through structured follow up across teams.
• Consolidated inputs from engineering, commercial, planning, and site teams into clear executive level status reports and dashboards.
• Provided leadership with concise progress updates, key risks, upcoming decisions, and priority actions through weekly and monthly summaries.
• Enabled orderly executive reviews by standardizing reporting formats and timelines.
• Supported cost control visibility by tracking BOQs, quantities, and reported variances, and summarizing findings for executive review.
• Assisted leadership by presenting cost and performance information in structured, easy to interpret formats, without engaging in technical calculations or approvals.
• Established and maintained disciplined document control systems, covering drawings, RFIs, approvals, submissions, and correspondence.
• Ensured traceability, version control, and audit readiness, reducing risk and improving information reliability across projects.
• Acted as a central coordination link between senior management, project teams, QC, safety, suppliers, and group divisions.
• Followed up on deliverables and dependencies to prevent delays caused by misalignment or communication gaps.
• Supported executive communications and marketing coordination, including preparation of content, alignment of messaging, and brand consistent materials.
• Contributed to improving corporate visibility and professional image through structured internal and external communication support.

Value Delivered
• Helped accelerate unit sales through client-centric portfolio guidance
• Enhanced customer experience with structured follow-up and personalized recommendation
• Strengthened brand trust by delivering accurate comparisons and market clarity

Core Tasks
• Client consultation, property tours, negotiations
• Market research and comparative analysis
• Sales documentation and follow-up

Value Delivered

• Increased organizational efficiency by optimizing calendars, schedules, and workflows
• Reduced documentation errors by standardizing internal templates
• Strengthened operational flow by coordinating between staff, clients, and management

Core Tasks

• Calendar management, correspondence, documentation
• Office operations support
• Stakeholder and customer coordination

I spent five years as a Patient Relations Officer, where I supported the hospital’s front line operations and ensured patients received timely, accurate, and professional assistance. This role strengthened my communication discipline, documentation skills, and ability to manage high pressure, service driven environments — capabilities that later contributed to my effectiveness in project coordination.

Value Delivered

• Improved overall patient satisfaction by maintaining clear, respectful communication and providing reliable support in resolving service issues.
• Enhanced internal reporting by documenting service cases, tracking follow-up actions, and preparing logs that supported quality improvement efforts.
• Strengthened cooperation between departments by acting as a consistent point of coordination for patient needs across nursing, medical, administrative, and technical teams.

Roles & Responsibilities
• Serving as the primary contact for patient inquiries, service concerns, and feedback, ensuring each case was handled promptly and professionally.
• Coordinating between multiple hospital departments to address medical, administrative, and operational requests efficiently.
• Documenting complaints, service requests, incident reports, and follow-up actions to maintain accurate and compliant records.
• Supporting patient admission and discharge processes by guiding individuals and families through hospital procedures when needed.
• Monitoring daily patient flow and communicating critical needs to relevant departments to prevent service delays.
• Preparing daily, weekly, and monthly service summaries to support management’s quality and performance reviews.
• Escalating complex or unresolved cases to senior staff while ensuring continuity and proper documentation.