Customer services team leader
hesenalmusafer Travel and tourism services
Total years of experience :7 years, 9 Months
Coordinate Customer Service Team and Provide Direct Customer Support
Review and Resolve Escalations, Support Process Improvement Oversee day-to-day operation and Monitor Quality of calls Follow up requests with the supplier
Calculate the annual leave payments of employees according
to the company’s policy
Establish appropriate procedures to ensure access to the files
of employees for those who have authority for this
Follow-up with the government relations team to issue
re- entry visa for the employees and their dependents
(HB brands)Hospitality Board company
Schedule and arrange the interviews
participate in recruitment and selection by determining
job qualifications
Search for suitable candidates with required qualifications
in accordance with the related positions description
Participate in the interviewing process by conducting the
behavioral part of the Prepare manpower planning
Managing content team members to create and deliver content for different
Platforms depending on the available channels, organizing
the work for all team
Provides guidance and leadership to employees for daily
activities and assigned projects or tasks
Supervision of social networking team and follow-up tasks
Create content and publish in the system Writing different contents and editing
Designs’ on different programs Graphic Design
تم دراسه الدبلوم في غرفة الرياض سنه دراسيه كاملة مكثقة حيث تم التدريب العملي بعد الانتهاء من الدلوم ايضاً تم عمل مشروع تخرج عن الرضاء الوظيفي في المؤسسات والشركات ومدى تأثيرة على انتاجية الموظف
