Hadeer Marzouk

Designed the Training and Development tracks for all software professional roles including
the leadership skills track to support the organizational change and succession plan.
• Reduced employee turnover by 75% by implementing different training initiatives.
• Restructured the compensation and benefits to match local market trends.
• Acted as a change management specialist during the implementation of “Agile
Methodologies” throughout the company.
• Revamped organizational architecture and roles by applying agile methodologies to the
People and Culture management by restructuring new hierarchy, roles, performance
management and training systems that support team cross-functionality and empowerment.

Direct all aspects of professional and teaching process enhancement for eight English
language instructors to improve the quality of learning outcomes through creative language
training techniques and advanced student-centered tactics.
• Enhance overall organizational effectiveness through continuous process development by
facilitating creative problem solving focus.

all aspects of strategic human resources development, reporting to Human Resources
Vice President at one of Qatar's leading provider of district cooling services.
• Designed development, succession, and career path plans.
• Coordinated and managed internship programs.
• Lead Leadership development and coaching activities of executive managers.
• Designed and implemented change management and employee effectiveness projects.

Directed all aspects of strategic planning, budget management, and recruitment for the
Training Department in accordance with specific business goals and TNA.
• Improved client satisfaction rating by 40% through management of change and organizational
development initiatives, and execution of learning interventions.
• Maximized the effectiveness of existing staff members through intensive wide-range training
program, which saved the company from the need of hiring additional employees.
• Improved the efficiency rating of staff by 35% through additional training in Microsoft
Applications.

Delivered 2 months long training programs to 3 batches of 20-25 new hires in areas such as
Customer Service skills, customer satisfaction, phone etiquette, delivering bad news in a good
way, dealing with irate customers, service delivery standards, overcoming objections, probing
questions and U.S cultural training.
• Successfully designed, selected, and delivered cost effective in-house training programs
focusing on leadership development, human resources, computer, communication and soft-
skills, customer service, performance management, administrative and business etiquette, and
negotiation skills which were delivered to the management team.