hadi Alnajjar

we are specialized in IML of plastic packaging for food & non-food.

1) leadership for the sales team, put it the plan of achieving the target well

2) strive to keep in touch with the customer & reach to high customer relationship & rappot

3) open new project which generated more income & revenue for the company

4) responsibilities of the delivery & ordering the IML with competitive price to meet the customer expectations

Work with organization of warehousing & Construction solutions included the below brand;
1. Toyota ( Forklifts )
• Internal Combustion range ( 1_8.5 ton ) & up to 24 ton
• Electric range ( 1_8.5 ton )
2. BT products
• VNA ( very narrow aisle )
• Reach truck ( heights reach up to 14 m & capacity 2.5 ton
• Power pallet
• Stacker
• Hand pallet
3. ENDRESS Generators
• Diesel generator
• Petrol generator
4. Kawasaki heavy industry ( KCM )
• Loaders ( 80Z5, 85Z5 & 90Z5 )

JOB DESCRIPTION
• Manage the service center operation & keep achieved the target of labor charge revenue & spare parts
• Establishing profit & customer satisfaction KPI target & action plans.
• Reviewing warranty performance statements
• Providing current manufacturing vendor training courses for technicians & service staff.
• Work on the SOP (Standard operation procedure) starting from receiving, opening and till invoicing.
• Extensive involvement managing client relationship at all levels, assuring high levels of customer satisfaction ( CSI )
• Total responsibility for the Annual maintenance contract (AMC).
• Implementing new strategies to improve the labor hour sales.
• Ensuring the service staff members are performing their duties as outlined in the appropriate job description.

1- Apple to handle customer complaints, so being to deal with unhappy customer politely and diplomatically is essential

2- determine problem with a vehicle and provide Technicians with accurate repair description

3- Connecting between the customer and service technicians working in the Garage

customer service
-continually communicate with the service manager to identify extra work and to monitor progress
-Adhere to company procedures and brand standards
-Complete invoices accuratly, clearly and quickly
-Complete daily transaction reports timely and accuratly
-Collect customer data forthe service centre marketing database
-Ensure customer comments are fed back to appropriate people
-Agree appropriate vehicle collection and delivery arrangements with customers
-Build positive relationships with the customer updating them frequently and reacting quickly to resolve any issues or variations to promise