Sales Manager
Eagle Print Systems
Total des années d'expérience :11 years, 7 Mois
• Managed a team of 4 people
• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands the company’s customer base and ensures its strong presence
• Identify and create new sales opportunities to maintain and develop a good relationship with Channels, business partners, and customers
• Own recruiting, objectives setting, coaching, and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue, and expenses reports and realistic forecasts to the management
• Set demo session with the potential customer to convert
• Attend and represent the Company at local and national exhibitions and meetings
• Design and conduct sales training program
• Achieved and exceeded my yearly target by 20%
• Expanded the client base by developing new relationships, opening new markets, and resolving problems with existing clients
• Full responsibility for all the sales cycle, starting from generating leads, visiting potential customers, preparing sales presentations, negotiating, and closing deals.
• Performing consultative method of sales with prospecting clients in either identifying or even creating the need for company products and continuously updating all customers on the company product modifications, changes, and enhancement
• Maintain excellent customer relationships wit key decision-makers, doctors, key customer’s personnel and always work toward enhancing such relations
• Performing after-sales support functions such as conducting Training, supporting finance on the collection, resolving problems, receiving requests.
• Building, developing, and maintaining a strong relationship with each customer on several levels and reporting directly to Vice President
• Monitor customers performance indicators and identify struggling customers and areas of development
• setting plans and goals for struggling customers and assisting them in developing processes to ensure perfect execution and maximum success.
• Support visits to follow up on service and maintenance, clinical training and problem-solving
• following up with customers to ensure a high level of satisfaction and determine future requirements
• Support sales team in equipment and consumables sales
• Support biomedical engineers team in service contract and spare parts sales
• Customer visitation throughout the year as per set target
• Processing quotations and invoices, and following up on collection
• working and coordinating with internal depts. Finance, Marketing, Sales, Clinical Training, Biomedical engineers, Logistics, and administration
• Monitor shipments status and review order reports
• Monitor the delivery driver to ensure on-time deliveries to customers and a neat appearance
• Assist in admin functions
• Act as a frontline interface with customers of Ahli Bank to answer product and service questions
• Suggesting information about other products and services
• Troubleshoot customer issues over the phone, resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
• supporting and working along with branches, collection, operation, card center, E-channel and risk department
• Monitor credit cards fraud transactions
• Monitor ATM machines
• Providing regular updates to clients regarding the status of their investment portfolios
• Receiving customer calls and accordingly making changes in investment strategies and placing selling and buying orders in the stock market
• Responding to customers over the phone, resolving their inquiries, and performing troubleshooting using provided script and published materials, the main purpose is to facilitate and provide the Vodafone global customer service standard.
• Network issues and problem-solving by troubleshooting any issue related to network and cell towers as a 1st and 2nd support team
• Data support includes supporting customers with data services supported by all kinds of mobile phones or MMS, internet and VF live
• Managing a team of 14 people
• Handling escalations and closing deals with VIP customers
• Performing outbound calls to the U.S.A and selling credit card financial services
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