Customers Services Representative Csr
Ovex Technologies
Total years of experience :4 years, 0 Months
• Analyze, troubleshoot and resolve technical issues for customers
• Talking clients through a series of actions over the telephone, to help set up systems or resolve issues
• Gather, review and update customers information
• Establishing a good working relationship with customers and other professionals
• Achieving Monthly Targets
• Develop an event management plan
• Monitor the progress of the planning and organization of event tasks
• Ensure staff is on task and make sure attendees of the event are satisfied.
• Inspect prospective locations to ensure it is adequate for the event.
• Setting, communicating and maintaining timelines and priorities on every project
• Monitoring the electronic surveillance equipment used on the premises
• Managed and Monitored few of the largest events in the world i.e.: Largest sports festival, Most People Singing a National Anthem, Largest human national flag, Largest human picture mosaic etc.
• Work with businesses or consumers to help them fulfill orders, resolve issues and answer questions
• Overlook marketing and advertising campaigns
• Developing feedback or complaints procedures for customer to use
• Maximize revenue and profit opportunities
• Arrange meetings and give presentations
• Attracts potential customers by answering product and service
questions suggesting information about other products and
services
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
•Maintains customer records by updating account information
A 2 year degree after high school