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Hafiza Yesmin, Key Account Specialist [ Freight and Logistics]

Hafiza Yesmin

Key Account Specialist [ Freight and Logistics]·Agility - United Arab Emirates

United Arab Emirates

Master's degree, Accounting And Business Sciences

Work experience

Total years of experience: 9 years, 6 months

Key Account Specialist [ Freight and Logistics]

January 2022 - Present

Agility - United Arab Emirates

Dubai, United Arab Emirates •Hybrid

January 2022 - Present

- Managing high-volume strategic key accounts across US, UK, UAE & KSA lanes.
- Own full lifecycle of cross-border logistics operations including booking, airline coordination, customs flow, and last-mile handover across multi-market routes
- Drive SLA adherence, on-time delivery performance, and shipment visibility improvements through proactive monitoring and exception management
- Act as escalation owner for critical client issues, coordinating internal operations, airline partners, and external stakeholders to resolve disruptions within SLA timelines
- Deliver structured performance reporting (OTD, transit time, delays, exceptions) enabling data-driven decisions for clients and internal teams
- Identify operational bottlenecks across lanes and implement process improvements to reduce delays, improve turnaround time, and increase service reliability
Company industry:
Distribution, Supply Chain & Logistics

Key Account Executive

April 2021 - December 2021

Agility - United Arab Emirates

Dubai, United Arab Emirates •Hybrid

April 2021 - December 2021

Managed key e-commerce accounts, ensuring seamless coordination with internal
teams, customers, airlines, and operational stakeholders to support service quality and
customer satisfaction.
Coordinated with airlines, ground handling agents, and delivery partners to manage
bookings, cargo movement, and adherence to service level agreements.
Assisted in monitoring shipment performance and preparing related reports to track
service delivery and identify operational trends.
Supported operational issue resolution by collaborating with internal and external
stakeholders to address delays, exceptions, and service disruptions.
Company industry:
Distribution, Supply Chain & Logistics

Shipping Coordinator - Logistics

July 2017 - March 2021

ALSHAYA GROUP

Dubai, United Arab Emirates

July 2017 - March 2021

Handled inbound and outbound shipments via air, sea, and road freight for assigned
brands, ensuring timely and accurate movement of goods.
Coordinated daily with freight forwarders, suppliers, and warehouse teams to resolve
shipping issues and maintain smooth logistics operations.
Managed shipment compliance, including documentation checks, routing, and carrier
requirements from origin to final destination.
Monitored shipment tracking and status updates, proactively communicating progress
and exceptions to relevant stakeholders.
Supported import and export documentation preparation, ensuring alignmentwith
customs regulations and internal procedures.
Assisted with customs clearance processes and followed up on any issues to minimize
delays and uphold service quality standards.
Company industry:
Retail & Wholesale

Operations Coordinator

December 2016 - May 2017

SANCO ENVIRONMENTAL SERVICES

Dubai, United Arab Emirates

December 2016 - May 2017

Liaised between customers and management to ensure smooth
operational delivery.
Evaluated operational performance and supported process improvement
initiatives.
Guided internal teams to achieve service and performance targets.
Company industry:
Other Business Support Services
Job role:
Support Services

Education

Assam Univeristy

April 2017

April 2017

Master's degree, Accounting And Business Sciences

India

Gauhati Commerce College

January 2015

January 2015

Bachelor's degree, Finance

India

St Mary's HS School

March 2012

March 2012

High school or equivalent, Middle And Secondary Education

India

Skills

Freight Forwarding

Expert

Customs

Expert

Export Documentation

Expert

Import and Export

Expert

Shipping

Expert

COMPLIANCE MANAGEMENT

Intermediate

CUSTOMER EXPERIENCE IMPROVEMENT

Intermediate

LOGISTICS MANAGEMENT

Intermediate

Key Account Management

Expert

Stakeholder Communication

Expert

Customer Success Management

Expert

Data Analysis & Reporting (Excel, dashboards)

Expert

Performance Tracking (KPIs, SLAs)

Expert

Problem Solving & Root Cause Analysis

Expert

Team Collaboration

Expert

E-commerce / Digital Platforms Understanding

Expert

CRM Systems (Salesforce / HubSpot)

Expert

BUSINESS PERFORMANCE MANAGEMENT

Intermediate

ENTERPRISE RESOURCE PLANNING

Intermediate

OPERATIONS

Intermediate

SHIPMENT COORDINATION

Intermediate

Client Relationship Management CRM

Expert

BOOKING SALES

Intermediate

COORDINATING

Intermediate

FINANCE

Intermediate

GLOBAL LOGISTICS

Intermediate

LOGISTICS

Intermediate

MANAGEMENT

Intermediate

BEST EXECUTION

Intermediate

COST ACCOUNTING

Intermediate

CUSTOMER RETENTION

Intermediate

ENCRYPTION SOFTWARE

Intermediate

EXCEPTION HANDLING

Intermediate

OPERATIONAL EXCELLENCE

Intermediate

SERVICE LEVEL AGREEMENT

Intermediate

Freight Forwarding

Expert

Customs

Expert

Export Documentation

Expert

Import and Export

Expert

Shipping

Expert

Languages

English

Expert

Hindi

Expert

Hobbies and interests

Travelling, Running and Blogging