Computer Technician cum Sales Assistant.
Sonic Computers.
Total years of experience :4 years, 1 Months
• Emails communication.
• Sale of Laptop and computer accessories.
• Preparation of CPU.
• Installation of operating system, Drivers & other Software.
• Attend the customer complaint on customer location (Office or Home).
• Diagnose the fault of customer`s computer and do necessary action according to the problem.
• Installation of Modems and Routers.
• Scanning & Printing of Documents.
• Communication through emails via Ms Outlook.
• Entering Data in Oracle and in Excel Sheets.
• Letter typing in Ms. Word.
• Handling inquiries related with sales and making Quotations.
• Processing orders as per LPO received from outlets like Carrefour, Lulus, Plug Ins, E-max, KM trading and many dealers etc.in Oracle software system.
• Making Invoices in Oracle software system.
• Keeping all the tracks of sales and GRV done on daily basis in Oracle.
• Deliveries follow up after making Sales Orders.
• Prepare and send invoices with supporting documents to the customer.
• Coordinate with storekeeper for stock availability.
• Timely stock up date to Merchandiser, Malls and Dealers.
• Process fax and phone calls also to relevant department.
• Taking phone calls of customers about complains and also on other issues, and forwarded the complaint to relevant person or send details through email to related department.
