Coordinator - H.R & Administration
Private Company
Total years of experience :14 years, 8 Months
• Supporting and coordinating HR with all recruitment processes.
• Responsible for all administrative duties such as filing, email coordination, transportation arrangements, scheduling and vendor correspondence.
• Maintaining all company and staff documents from recruitment to on boarding.
• Minutes of Meetings with Management.
• Ensuring the company is operating securely and effectively.
• Sharing monthly reports of all departments with higher Management.
• Recruiting, coaching and training staff within Company set standards.
• Leading and/or participating in meetings. Sharing Minutes of Meetings with concerned stake holders.
• Assessing staff performance, provide coaching and guidance to ensure maximum efficiency.
• Report any suspicious persons, activities and/or hazardous conditions to the management and take required action immediately if and when required.
• Ensuring Company details are updated on all e-Services i.e., Facebook, LinkedIn etc.
• Manage, supervise and oversee staff performance and sharing Monthly reports to Senior Management.
• Responsible for entire school internal and external operations, organize campaign & Seminars i.e., New Admissions, Asset Management, Accounts, follow up with defaulters, Front end dealing with parents, Event Management and Scheduling.
• Coordinating directly with the Head Office and vendors/suppliers for required matters.
• Assisting Principal and Campus Head directly.
• Managing CRM & Dash board.
• Ensuring school details are updated on all social media platforms i.e., Facebook, LinkedIn etc.
• Sharing Monthly staff reports with Senior Management.
• Coordinating and working with different internal such as Quality Assurance, Standardization, Training, Marketing, Sales and external departments i.e., Vendors assigned for different portals, technical teams and IT Teams to improve customer satisfaction and make sure deadlines for technical activities (testing) are met.
• Maintaining Logs, creating reports and share the performance with line Managers on daily, weekly and monthly basis related to all assigned activities.
• Maintaining Floor Service Levels and decorum as well.
• Rotation to Quality Assurance and Training, Business Centre i.e., Front Office as Supervisor.
• Assisting the HR Department in hiring, training, updating adherence and sharing reports on a monthly basis.
• Coordinating and working with different internal such as Quality Assurance, Standardization, Training, Marketing, Sales and external departments i.e., Vendors assigned for different portals, technical teams and IT Teams to improve customer satisfaction and make sure deadlines for technical activities (testing) are met.
• Maintaining Logs, creating reports and share the performance with line Managers on daily, weekly and monthly basis related to all assigned activities.
• Maintaining Floor Service Levels and decorum as well.
• Rotation to Business Centre i.e., Front Office as Acting Manager.
• Rotation to Quality Assurance and Training team.
• Recruiting, coaching and evaluating a team of at least 10-15 team members.
• Get daily tasks done by using all of the resources available to them.
• Develop a strategy the team will use to reach its goal.
• Take regular feedback and provide any training that team members need.
• Monitoring, evaluating and training the team accordingly.
Additional Responsibilities:
• Assisting the HR Department in hiring, training, updating adherence and sharing reports on a monthly basis.
• Maintaining Logs, creating reports and share the performance with line Managers on daily, weekly and
• monthly basis related to all assigned activities.
• Maintaining Floor Service Levels and decorum as well.
• Rotation to Quality Assurance and Training team.
• Support Team Leader, ensure performance of team members including mine is as per set standards.
• Review and approve time sheets and escalate concerns to my reporting Team Leader.
• Train team members on programs and address their program questions.
• Ensure goal directed orientation plan for new team members.
• Collaborate with entire management team to reach organizational and departmental goals.
• Served as a CSR on the MOBILINK helpline i.e., 111.
• Identify, research, and resolve customer issues using the computer system.
• Provide customers with product and service information.
• Recognize, document and alert the supervisor of trends in customer calls.
• Upsell new offers to the customer to attain upselling targets.
Arts - Journalism