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Hagar Nayel, Executive Assistant

Hagar Nayel

Executive Assistant·Private Office

Saudi Arabia

Bachelor's degree, Spanish Language & Literature

Work experience

Total years of experience: 5 years, 9 months

Executive Assistant

August 2023 - Present

Private Office

Jeddah, Saudi Arabia

August 2023 - Present

Provide comprehensive executive support to the Chairman; manage calendars, travel, stakeholder
communications, executive reports, confidential documentation, business initiatives, meetings,
projects, and visa coordination.

Company industry:
Administration Support Services
Job role:
Administration

Bilingual Customer Service Representative

October 2022 - May 2023

Webhelp

Cairo, Egypt

October 2022 - May 2023

Delivered customer support in English and Spanish, resolving complex inquiries and maintaining
high customer satisfaction.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Bilingual Customer Service Representative

February 2021 - September 2022

Concentrix

Cairo, Egypt

February 2021 - September 2022

Supported seller accounts, resolved issues, assisted onboarding, and improved customer retention.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Associate

January 2021 - April 2021

Souq.com (Amazon Group)

Cairo, Egypt

January 2021 - April 2021

Managed customer inquiries and maintained high customer satisfaction during peak periods.

Company industry:
Internet & E-commerce
Job role:
Customer Service and Call Center

Content Moderator

September 2019 - January 2020

Majorel

Cairo, Egypt Hybrid

September 2019 - January 2020

Moderated user-generated content and ensured compliance with platform standards.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Al-Azhar University

July 2020

July 2020

Bachelor's degree, Spanish Language & Literature

Egypt

Skills

CORPORATE COMMUNICATIONS
Intermediate
CORPORATE COMMUNICATIONS
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EXECUTIVE INFORMATION SYSTEMS
Intermediate
EXECUTIVE INFORMATION SYSTEMS
Intermediate
INVESTMENTS
Intermediate
INVESTMENTS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
RELATIONSHIP MANAGEMENT
Intermediate
STAKEHOLDER COMMUNICATIONS
Intermediate
STAKEHOLDER COMMUNICATIONS
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate
STAKEHOLDER MANAGEMENT
Intermediate

Languages

English

Beginner

Spanish

Beginner

Arabic

Beginner

Training and Certifications

Certifications
IBM Data Analytics Basics for Everyone
ALX AI Career Essentials