Onboarding Specialist
ULTA-TEL
Total years of experience :4 years, 4 Months
• Onboard new clients by sharing key business details, services, and next steps.
• Guide clients through the IVR system, explaining its features and benefits.
• Staying up-to-date on any changes or updates during the onboarding phase.
My customer service journey began at Careem, where I thrived as an English Customer Service Agent. I quickly rose to top performer status within my probation period, demonstrating my strong communication and problem-solving skills across calls, emails, and chat. Leveraging this success, I transitioned to Du.ae as an Upsell Agent, consistently exceeding annual KPIs. In 2022, I surpassed expectations by achieving a remarkable 104% of my goals. Recognizing my leadership potential, FTD promoted me to Team Leader. In this role, I successfully managed a team of 15 new employees, fostering a collaborative environment that consistently achieved team targets. Further expanding my skillset, I took on a Virtual Trainer role at Du. Here, I honed my training expertise by onboarding new employees and providing ongoing support to existing staff.
This program provides a comprehensive understanding of tourism management, hotel operations, and the broader travel landscape. Key Areas of Study: Tourism Management: Destination planning, marketing, sustainability, travel trends, and economic impact. Hospitality Management: Hotel operations, guest services, revenue management, food and beverage management, and event planning. Business Principles: Accounting, marketing, human resources management, and financial management specific to the tourism and hospitality industry. Law and Regulations: Travel law, risk management, and safety regulations.