HR Officer - Recruitment
Gulf Insurance Group
Total years of experience :12 years, 8 Months
• To be responsible for finding the best in industry, delivering all facets of recruiting success throughout the organization, development of local and national recruiting plans, employing traditional sourcing strategies and resources as well as developing new, creative recruiting ideas, in challenging timescales and in a cost efficient manner.
• To uphold the company’s ethics, operating policies and conform with the department work instructions.
• Identifies the job vacancies reported from various departments or reported turnover and match it with the yearly approved budgeted manpower plan.
• Advises department managers on recruitment policies and procedures and ensures that relevant approval is obtained for the hiring process and that all documentations are in place, as per Recruitment SOP.
• Creates, updates and maintains CVs & recruitment databases, ensuring a continual pipeline of relevant candidates.
• Prepares for and participates in the Recruitment Open Day & Job Fair events that are organized by local universities or other entities.
• Searches for qualified candidates according to relevant job criteria, using computer databases, internet recruiting resources, media, recruiting firms, and employee referrals.
• Discusses roles and candidate profiles with hiring managers, HR Business Partner, Training & Talent Management, Compensation & Benefits and ODD Units, in coordination with the HR Manager, and ensures that all recruitment criteria and job descriptions are in place for all vacant positions.
• Contacts applicants to obtain information on their education, work history, training, job skills and proficiency, and verifies qualifications with position requirements as per the job description. Conducts aptitude tests for applicants, as necessary
• Arranges for panel interviews with potential candidates, including Skype interviews for candidates outside Kuwait.
• Conducts reference and background checks on potential candidates
• To train our clients to get them familiar with the system's products and services.
• To handle (Assisted/Verified Assisted services) as per the task list.
• To follow up with clients and confirm their satisfaction on the short listed CVs.
• Ensure user understands benefits of using website tools and basic functions.
• To leverage this relationship ultimately to promote Bayt.com products and services and motivate repeat client usage (RENEWALS).
• To motivate clients to recommend Bayt.com through positive word-of-mouth (REFERRALS).
• To obtain Testimonials from clients on the benefits of Bayt.com services.
• To promote positive client experiences on Bayt.com.
• To continuously conduct market research on customers’ needs and share it with department heads in order to improve Bayt.com offerings.
• Report to designated consultants on client’s status and to the Area or Country Manager on sales and operational matters.
• Post and activate job posting as per the client’s requirement. Ensure continuous follow up with the client to make sure posting credits are utilized.
• Carry out other sales and operational activities as requested by the management.
*Design and implement overall recruiting strategy.
*Consult with managers to discover staff requirements and specific job objectives.
*Write and post job descriptions on career websites, newspapers and universities boards.
*Source candidates by using databases and social media.
*Evaluate and screen resumes and cover letters.
*Use recruiting tools like tests and assignments to assess candidates’ skills.
*Conduct phone, Skype and/or in-person interviews.
*Provide a shortlist of qualified candidates to hiring managers.
*Help the hiring team with recruiting methods and interview questions.
*Contact new employees and prepare onboarding sessions*
*Prepare new hire paperwork ensuring legislation requirements are met*
*Maintain a complete record of interviews and new hires*
*Stay up-to-date with current recruiting methods.
*Attend job fairs and careers events.
HR Generalist:
Maintains the work structure by updating job requirements and job descriptions for all positions.
Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.
Prepares employees for assignments by establishing and conducting orientation and training programs.
Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.
Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.
Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs
Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.
Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.
Completes human resource operational requirements by scheduling and assigning employees; following up on work results.
Maintains human resource staff by recruiting, selecting, orienting, and training employees.
Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.
Operations Manager:
Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.
Provides job candidates by screening, interviewing, and testing applicants; notifying existing staff of internal opportunities; maintaining personnel records; obtaining temporary staff from agencies.
Pays employees by calculating pay; distributing checks; maintaining records.
Administers student loan, medical insurance, savings bond, and disability programs by advising employees of eligibility; providing application information; helping with form completion; verifying submission; notifying employees of approvals.
Monitors unemployment claims by reviewing claims; substantiating documentation; requesting legal counsel review.
Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; tracking vacation, sick, and personal time.
Orients new employees by providing orientation information packets; reviewing company policies; gathering withholding and other payroll information; explaining and obtaining signatures for benefit programs.
Documents human resources actions by completing forms, reports, logs, and records.
Updates job knowledge by participating in educational opportunities; reading professional publications.
Accomplishes human resources department and organization mission by completing related results as needed.
Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.
Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.
Determines applicant requirements by studying job description and job qualifications.
Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites.
Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.
Arranges management interviews by coordinating schedules; arranges travel, lodging, and meals; escorting applicant to interviews; arranging community tours.
Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications.
Manages new employee relocation by determining new employee requirements; negotiating with movers; arranging temporary housing; providing community introductions.
Improves organization attractiveness by recommending new policies and practices; monitoring job offers and compensation practices; emphasizing benefits and perks.
Manages intern program by conducting orientations; scheduling rotations and assignments; monitoring intern job contributions; coaching interns; advising managers on training and coaching.
Avoids legal challenges by understanding current legislation; enforcing regulations with managers; recommending new procedures; conducting training.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Accomplishes human resources and organization mission by completing related results as needed.
Supervising new comers and assisting them on their calls.
Responsible for the tasks for the new agents and their reports.
Taking escalations and resolving issues of new agents.
Reporting the evaluation sheets to the team leaders and accounts managers.
Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Faculty of arts english department Ainshams unviersity
• Successfully completed an English Journalism Translation Course at THE MIDDLE EAST NEWS AGENCE (MENA).
• Certificated from THE TRAVEL INDUSTRY COUNCIL OF ONTARIO, CANADA (TICO) with grade B+.
