هاجر احمد, International call center advisor

هاجر احمد

International call center advisor

Vodafone UK Account

البلد
مصر
التعليم
بكالوريوس, Education
الخبرات
4 years, 5 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :4 years, 5 أشهر

International call center advisor في Vodafone UK Account
  • مصر - القاهرة
  • ديسمبر 2012 إلى أغسطس 2016

Responsilbe for handling all UK billing customers' queries, then joined the webchat for a year and the Global Enterprise service desk for 7 months.

International Travel Agent في Expedia.CA
  • مصر - القاهرة
  • يناير 2012 إلى أغسطس 2012

-Responsible for booking flights, cars, and hotel rooms.
-Responsible for exchanging of dates and destinations.

الخلفية التعليمية

بكالوريوس, Education
  • في Ain Shams University
  • يناير 2011

Address: Mahmoud Abdel Alley st., Maryotia, Faisal, Giza. Mobile: 01064521831 Education and courses: - Graduate of Ain Shams University, The Faculty of Al Alsun 2011, English department, good degree.

الثانوية العامة أو ما يعادلها, English
  • في Orman Experimental Language School
  • مايو 2007

- Worked as an English teacher assistant at Queen International School for four months (October 2011 to January 2012) -Worked as a sales representative at Expedia Canada for 7 months (January 2012 to July 2012)

الثانوية العامة أو ما يعادلها, translation
  • في International Call Centre Advisor

-Attended translation and editing course at Middle East News Agency 2010. Job and work experience: -Currently working as an International Call Centre Advisor at Vodafone UK (17/12/2012 till now)

Specialties & Skills

PROBLEM SOLVING
persuasive skills
Handling customers
Teamwork
Operation
Outlook
Time Management
Team Leadership

اللغات

العربية
متمرّس
الانجليزية
متمرّس

الهوايات

  • Reading
    - The Witch Of Portobello - The Alchemist - The Notebook - A walk to remember - Twilight saga " 4 parts " - The Blue Elephant