Haitbam Harouch

in RTC Beauty Division

*Handling portfolio of multi brands: Pinky Goat, Sisley, Elizabeth Arden, Glams, Isadora.
*Being a point of contact to priority customers and resolving any facing issues like: Nahdi pharmacies, Lifestyle, Panda, Al Dawaa Pharmacies
*Identifying and assessing a client’s critical needs.
*Responding to client communications or queries.
*Providing technical customer support as necessary.
*Give up to date information relating to customer activities.
*Monitor the effectiveness of any marketing campaigns
*Organize and coordinate sales representatives schedules
*Research potential leads from business directories, web searches, or digital resources
*Receive and report on all sales leads
*Supervise sales representatives and merchandisers
*Work with sales team when closing sales
*Track weekly, monthly, and quarterly performance and sales metrics
*Meet all sales quotas and goals
*Assist sales representatives and team to meet and exceed goals

Developing store strategies to raise customers’ pool, expand store traffic and optimize profitability
*Meeting sales goals by training, motivating, mentoring and providing feedback to store staff
*Ensuring high levels of customers satisfaction through excellent service
* Complete store administration and ensure compliance with policies and procedures
*Maintain outstanding store condition and visual merchandising standards
*Report on buying trends, customer needs, profits
*Propose innovative ideas to increase market share
*Conduct personnel performance appraisals to assess training needs and build career paths
*Deal with all issues that arise from staff or customers (complaints, grievances etc)
*Be a shining example of well behavior and high performance

Greet customers upon their arrival
*Demonstrate proper use of makeup and skin care products
*Cross-sell beauty products, when appropriate (e.g. serums, body lotions and hair care products)
*Identify customer needs and recommend cosmetics and skin care products based on their preferences
*Help clients find products they’re looking for in our store
*Ensure proper presentation of products on shelves
*Explain to customers how to use products they’re interested in buying
*Advise customers on how to take care of their skin
*Inform customers on prices and special offers
*Replenish stock as needed