Quality Assurance - Specialist
Ooredoo
مجموع سنوات الخبرة :15 years, 4 أشهر
Evaluating calls received by customer service agents and giving them updates & feedback on new products and services in the company.
- Solving relevant trouble tickets to:
• 2G/EDGE.
• 3G.
• 4G LTE.
• Wimax.
• Blackberry issues.
- Conducting site visits for coverage and technical calls.
- Reporting about site (coverage) fault.
- Handling walk-in customers.
- Writing a daily technical report about team work force.
Working on solving clients issue related to Wimax Broadband services, by solving the trouble tickets issued by the sales agents and customer service office.
Nawras Telecom - Customer service Agent 2009 till date:
- Handling calls.
- Internet and Wimax support.
- Training new joiners.
- Troubleshooting.