Haitham Anwar

Responsible for delivering the following courses:
- MCSA: Windows Server 2012 R2
- Microsoft Technology Associate (MTA)
- CCNA Routing and Switching - Cisco Academy
- CompTIA N+
- CompTIA A+
- Microsoft Office 2010 and 2013
- ICDL - Base Module


Lecturing For Collage of Engineering in Ahlia University:
- Microsoft Technology Associate (MTA)
- CCNA Routing and Switching - Cisco Academy

As a Network Engineer, I am responsible for the following:

Building LAN network infrastructure from scratch by installing rack cabinet, installing cables and trunking, installing RJ 45 faceplate ports, cable crimping, patch panel wiring, cable testing, cable labeling and arranging cables

WAN Infrastructure installation and troubleshooting

VoIP PBX System configuration and troubleshooting using Asterisk FreePBX to administrate Extensions, Announcements, Calls Recording, Conference, Calls Forward, IVRs, Queues, Inbound Routes, Outbound Routes, SIP Trunks, Log Files, CDR Reports, System Status, ATA, FAX, Call Parking, On-Hold Music, PIN Sets, Voicemail, provisioning IP phones and troubleshooting with PSTN provider

Configuration and troubleshooting Polycom IP phones (IP331 and IP670)

Firewall implementation and configurations using Untangle Firewall to administrate web filter, virus blocker, spyware blocker, spam blocker, intrusion prevention, VPN, reports, DMZ, port forward and to grantee internet access within company policy

Virtualization Implementation and configuration using Citrix XenServer and Citrix XenCenter to deploy, manage, and monitor virtual servers, virtual machines and storage

Microsoft Windows Server 2008 R2 installation and troubleshooting to administrate Domain services, Active Directory, Users, OU Groups, Security Groups, Group Policy Management, File Server, Quota, Shared Folder Permissions, DHCP, Time Server, TFTP, DNS and Event Viewer

Perform data backups and disaster recovery operations

Email services administration, configuration and troubleshooting using Internet hosting service

Helpdesk managing and providing technical assistance and support related to computer systems, hardware, or software

Implementation and troubleshooting wireless access

Coordination and negotiation with ISP and suppliers to provide hardware, software and services

Monitoring the network performance and reliability

As a Network Engineer for the group, I was responsible for the following:

Plan, coordinate, and implement network infrastructure and security

Troubleshooting for LAN and WAN

VoIP PBX System configuration and troubleshooting using Asterisk FreePBX to administrate Extensions, Announcements, Calls Recording, Conference, Calls Forward, IVRs, Queues, Inbound Routes, Outbound, Routes, SIP Trunks, Log Files, CDR Reports, System Status, ATA, FAX, Call Parking, On-Hold Music, PIN Sets, Voicemail, provisioning IP phones and troubleshooting with PSTN provider

Administration and troubleshooting Cisco IP phones, Polycom IP phones and soft IP phones for remote users

Firewall implementation and configurations using Untangle Firewall to administrate web filter, application control, virus blocker, spyware blocker, spam blocker, intrusion prevention, site VPN, client VPN, reports, DMZ, port forward and to grantee internet access within company policy

Implementation and administration Virtualization Servers using Citrix XenServer and XenCenter to deploy, manage, and monitor virtual servers, virtual machines and storage

Microsoft Windows Server 2008 R2 installation and troubleshooting to administrate Domain services, Active Directory, Users, OU Groups, Security Groups, Group Policy, File Server, Quota, Shared Folder Permissions, DHCP, Time Server, TFTP, DNS, Event Viewer

Administration, configuration and troubleshooting for SAN using QNAP

Perform data backups and disaster recovery operations

Email services administration, configuration and troubleshooting using Internet hosting service and Microsoft Exchange 2003

Helpdesk managing, planning and providing technical assistance and support related to computer systems, hardware, or software as following:

Implementing and administrating helpdesk ticketing and tracking system

Supervising and training helpdesk staff and providing support when needed

Implementation and troubleshooting wireless access

Monitoring the network performance and reliability by Implementing IP Check monitoring server for WAN, LAN and VoIP gateway

Coordination and negotiation with ISP and suppliers to provide hardware, software and services

Providing support for two sites during 9/5 shift and 24 hours on-call support

Installation, administration, monitoring and troubleshooting Irdeto System

Monitoring Al Jazeera Sport TV Network and troubleshooting with NileSat and Qater

Cisco devices administration (2811, 2511 routers and Catalyst 2950, 2960 switches)

Hands on Cisco Firewall devices (PIX 515E and ASA 5520)

Implementing and supporting all WAN networks connectivity issues

Monitoring the network performance and reliability using monitoring servers (IP Check)

Implementing a monitoring server (IP Check) for WAN and System status monitoring

Implementing VoIP solution using Cisco Call Manager Express on a 2811 router

12 hours shifts and 24/7 on-call support

Cisco devices (2801, 2511, 3845 routers and Catalyst 2950, 2960, 3560 switches), Cisco easy VPN Client and Cisco IP Communicator

Configuring and troubleshooting Cisco equipments (password recovery, basic configurations, VLANs, backup and securing)

Installation, administration, securing and maintenance of LAN networks and its Infrastructure

Implementing and supporting all connectivity issues of the WAN networks and internet

Troubleshooting Wireless Network and Security

Troubleshooting and maintaining computers (Hardware and Software) and printers

Implementing administering Trend Micro Antivirus Server/Client

Installing Windows Server 2000, 2003 and Windows XP

Monitoring the network performance and reliability using monitoring servers (WhatsUp) and (IP Check)

Hands on:

Microsoft Windows Server 2000 and 2003 (Active Directory and DNS)

MS Exchange Server 2003

MS ISA Server 2004

Microsoft Windows XP and Vista

Microsoft Office XP, 2003 and 2007

12 hours shifts and 24/7 on-call support

coordinating between the customers and Silicon21 technical teams. This coordination includes communicating with the customer, know their exact needs, define the scope of work, pricing and then offering to the customer

mainly for the following courses:

CCNA - Cisco Certified Network Associate

CCNP - Cisco Certified Network Professional

Security+ - CompTIA

Project+ - CompTIA

Effective Communications and Human Relations - Dale Carnegi

High Performance teams (Team work) - Dale Carnegie

Problem Solving and Decision Making - Dale Carnegie

World Class Customer Services - Dale Carnegie

Presentation Skills - Dale Carnegie

Basic Sales & marketing - Dale Carnegie

Planning Process - Dale Carnegie

Technical and business writing - Dale Carnegie

Meetings and Presentations - Berlitz

Basic marketing - Berlitz

Report & official letter writing - Berlitz