هيثم قاسم

Prepare payroll.

1- Employee Status Changes: I receive a request to change some information of the employee in the system. So I update it and send a notification of the staff and his line manager.
2- Monitoring the Retro program before payroll run.
3- Monitoring the overtime budget and approve the requests in ERP.
4- Checking the Shift allowance, Night Shift, Head set and acting Allowance in monthly basis.
5- Working with IT to add some enhancement new functions in the system to improve the system of the payroll and following some technical issues appearing during the payroll OR calculation FS.
6- Responsible for preparing the payroll for all Mobily staff.
7- Enhance the payroll system in Oracle application.
8- Collecting all the necessary data such as Sales commission, performance bonus etc. from the departments to enter it in the system by data loader application.
9- New Hired Employee Enrollment, by checking the contract of the staff and enroll him in the salaries run by adding his bank account his route etc.
10- Final settlement process, manually calculate the amount payable to any employee who has left the company and check it with the policy. As well with the FS generated from the system.
11- Approving a payment request in the system such as Car Allowance, Housing Advance payment and etc.
12- Supporting staffs, by replying to their concern if there is like ticketing, schooling eats…. And explain for any issue in their pay slip.
13- Involving in the policy and procedure for some allowance.

1-Responsible for preparing the payroll for all Mobily staff.
2-Enhance the payroll system in Oracle application.
3-Monitor and manage two staffs.

1- Updating the ERP system with new information of the staff like salaries, leaves, promotion, etc.
2- Checking the payroll of the company in every month basis.
3- Involve in preparing the SLA between departments.
4- Checking the overtime.
5- Involve in implementing the Payroll process in ERP, to be electronic.
6- Supervising two staff.

1- Updating the ERP system with new information of the staff like salaries, leaves, promotion, etc.
2- Checking the payroll of the company in every month basis.
3- Involve in preparing the SLA between departments.
4- Checking the overtime.
5- Involve in implementing the Payroll process in ERP, to be electronic.

• Design and implement appraisal system to complete employees' yearly assessment.
• Design performance management framework to assist and monitor employees' performance and development needs.
• Prepare manuals and train Employee on use of performance Management System to ensure proper implementation of performance criteria.
• Develop Performance Management polices and procedures.
• Monitor over time claims to enhance the efficiency.
• Coordinate with training and development to appraise training and development needs for the employees.
• Analyze the employee performance data to specify low and high performer and develop coaching and rewarding systems for them respectively.
• Review business processes for improvement and enhancements.

• Design and implement appraisal system to complete employees' yearly assessment.
• Design performance management framework to assist and monitor employees' performance and development needs.
• Prepare manuals and train Employee on use of performance Management System to ensure proper implementation of performance criteria.
• Develop Performance Management polices and procedures.
• Monitor over time claims to enhance the efficiency.
• Coordinate with training and development to appraise training and development needs for the employees.
• Analyze the employee performance data to specify low and high performer and develop coaching and rewarding systems for them respectively.
• Review business processes for improvement and enhancements.

Supervise 5 employee to do the below activities:

- Search for good cvs.
- Schedule interviews.
- Reply for rejected applicants.
- Subscribe with Website for search engines(Bayt, Monster and Mihnati).
- Coordinate and follow up with all departments regarding cv review feed back.
- Maintain database and present reports for the following :
- No of cvs received from ads/local recruitment agencies /internet sites.
- number of interviews and applicants /rejected /accepted on monthly basis.

Monitoring and ensuring the satisfaction of corporate customers through service meetings on the telephone and in person. The candidate will conduct corporate surveys, contact existing customers to determine site usage, and will coordinate with the technology and sales team to ensure delivery of client requirements.
Also part of the sales force to buy again after satisfying them. Manage a team of telemarketer to market the product.
Also I am involved in helping the customer in hiring and finding the right candiaite from our services even from the post or the search.
I have the ability to search for the CV and submit it to the department and to call the candidate for the interview.

I was managing all the Microsoft’s customers all over the kingdom over the phone in two ways: -
1.Database Administrator: - I started to Handle the database of the Microsoft’s customers by updating their data by calling them and check their data.
2.Channel Telesales Manager and customer service manager: - then I started to Help Microsoft’s customers to sell Microsoft product legally and informed them if there is any new promotion over the phone. I was achieving the target.

I was managing and responsible to make the schedule of the company concrete orders to reach the customer on time that I gave them and solving their problem if they are facing it at the site. And also in sales by the phone giving them the prices and convincing them to buy from us. And during my work I was handling the factory from its employees and its stock and manage sending the orders as operation manager.