هيثم قنديل

Webhelp is an IT consultancy, Customer relationship and Business process outsourcing global company, which was established in 2000 in France and opened its branch in Jordan in 2019. It offers multiple services and solutions for B2C and B2B such as Technical Support, Customer Care and Content Moderation. Duties and responsibilities:
•Review and moderate user-generated content on a website or social media platform to ensure compliance with the company's terms of service and community guidelines.
•Remove or flag content that is illegal, offensive, or otherwise inappropriate.
•Respond to user reports and inquiries related to content moderation.
•Monitor social media and other online platforms for potential violations of the company's terms of service.
•Stay up to date with current events, trends, and emerging issues related to content moderation.
•Collaborate with other teams, such as legal, product, and engineering, to address content moderation issues.
•Use moderation tools and software to review and take action on content.
•Ensure that the content is accurate and factually correct.
•Continuously monitor, evaluate and adjust moderation guidelines.

• Supports human resources processes by administering tests, scheduling appointments, conducting orientation, maintaining records and information.
• Substantiates applicants’ skills by administering and scoring tests.
• Schedules examinations by coordinating appointments.
• Answers the telephone, relays messages, and maintains equipment and supplies.
• Provides secretarial support by entering, formatting, and printing information.

• Establishing new, and maintaining existing, relationships with customers
• Managing and interpreting customer requirements.
• Searching for new clients who could benefit from your products in a designated region.
• Negotiating tender and contract terms.
• Offering after-sales support services.
• Analyzing costs and sales.
• Making technical presentations and demonstrating how a product will meet client needs.

Hayat Pharmaceutical Industries is a pharmaceutical company based out of Amman, Jordan, with presence in most MENA markets. Hayat Pharma develops, manufactures and markets branded pharmaceutical products including prescription and over-the-counter medications, as well as dietary supplements. Duties and responsibilities:
•Responsible for ensuring that the quality of drugs being manufactured meet prescribed quality levels.
•Manage team.
•Support preforming the processes.