Total Years of Experience: 23 Years, 0 Months
January 2005
To December 2016
NEW ACCOUNTS ASSISTANT MANAGER
at AMERICAN EXPRESS
Location :
Saudi Arabia - Riyadh
Ensure that all new account applications are accounted for and ensures processing of all applications within the agreed SLA.
Ensure 100% Compliance with Risk Policy and satisfactory audit reviews.
Ensure that the risk policy is complied with at all times
Reviews SIMAH and financial data for applicants to ensure risk free decision is taken and approved.
Ensure 100% Compliance with Risk Policy and satisfactory audit reviews.
Ensure that the risk policy is complied with at all times
Reviews SIMAH and financial data for applicants to ensure risk free decision is taken and approved.
January 1997
To December 2005
Authorization Department
at AMERICAN EXPRESS
Location :
Saudi Arabia - Riyadh
Supporting card member and merchants transactions
Assessing risk per financial transaction
Monitoring high risk behaviour
Processing high value transactions and educating merchants and card members on card security
Assessing risk per financial transaction
Monitoring high risk behaviour
Processing high value transactions and educating merchants and card members on card security
January 1994
To December 1997
Customer Service Department
at AMERICAN EXPRESS
Location :
Saudi Arabia - Riyadh
Resolving customer enquiries through telephone or face to face meetings
Handling both credit and charge card queries using various systems
Handling emergency requests from customers who are overseas
Involved in the preparation of call centre service level and call quality reports
Involved in the emergency cheque encashment for all card holders
Handling both credit and charge card queries using various systems
Handling emergency requests from customers who are overseas
Involved in the preparation of call centre service level and call quality reports
Involved in the emergency cheque encashment for all card holders
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