haitham zein eldin ali

1-*
Date: 26/5/ 2011 till now
Position: Front Desk Agent
The cove rotana resort ras alkhaima U.A.E
Company: rotana hotels
Location: ras al khaima
Responsibilities: Guest services Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
You will have ideally a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

The ideal candidate will be customer driven and an extremely proactive and 'switched on' personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Enthusiastic, courteous & helpful to colleagues & customers
Good understanding of the hotel business
Recognizing differences
Adaptability & integrity
Responsible with the willingness to take ownership
Eager to learn & progress

2*
Date: 20/8/2010
Position: receptionnist
Porto al soknah resort
Company amer group
Location al ein al soknah.. EGYPT.


3-*
Date: 8/8/2007
Company: Domina Coral Bay Hotels
Location: Sharm El-Sheikh, Egypt
position: cours training in the front office system