deputy general manager sales
confidential
Total years of experience :21 years, 5 Months
• Achieved 20% increase in sales revenue by implementing effective sales strategies and building strong client relationships.
• Identified new business opportunities and acquired 3 new clients resulting in increased sales revenue.
• Developed targeted marketing initiatives resulting in 30% increase in leads and 23% increase in conversions.
• Developed and executed successful business strategies for long-term success
• Resulted in consecutive 17% ATV growth and increased sales
• Ensured adherence to SOPs and standards across all managed stores
• Resulted in high customer satisfaction and compliance
• Managed P&L for 6 stores with improved profitability and budget compliance
• Led sales team of 240 employees, including forecasting, budgeting, and HR functions
• Provided effective training and support for improved collaboration and morale
• Oversaw OMNI channel, E-commerce Team, and marketing activities.
• Led last mile delivery team to ensure timely and safe delivery of products to customers, resulting in increased customer satisfaction and repeat business.
• Increased brand visibility and drove sales
• Led hiring efforts for 15 stores and trained 15 store managers through a national program
• Improved performance management and employee engagement
• Analyzed sales data for 45K items and made changes to merchandise, stock availability, VM, and sales team
• Resulted in effective sales strategies and increased revenue
• Managed customer experience and reduced complaints by 21% with a modified C.S support system
• Resulted in high customer satisfaction and loyalty
• Evaluated performance metrics for store management and teams, addressing issues for high-performing teams and increased profitability
• Provided creative and practical solutions for effective problem-solving and improved business operations.
• Overall performance of store across all measurements and delivering required store standards throughout to maintain the required standards.
• Responsible for 5400M2. of commercial store, a professional management team, 56 employees, 45000SKU and responsible of all retail/cash management/inventory activities to achieve the annual target.
• Coaching the staff to enhance their productivity.
• Handling all the operation issues with other departments.
• Responsible for hiring the new candidates in the central region.
• Contribute in the Setup period.
• Open 3 stores in the Eastern province Plan, checklist and execution.
• Framed the SOPs
• Guarantee understanding and compliance to Plano-grams and visual merchandising.
• Plan, executed the expansion plan of the luxury business in UAE
• Setup 2 stores DFC, Mirdif city center
• Hiring, training the new employees.
• Setting a partnership with the furniture vendors.
• Setting a partnership with the fit out, interior design and construction companies.
• Working closely with mall managements, logistic companies.
Training and courses:
•Train the trainer
•Stock count efficiency
•Course in Sales and Customer service
•Visual merchandising fundamentals
•Course in textile
•Supervisory course skills
•Course in Customer Passion Every time
•Retail KPI’s
•Retailing skills
•Management skills by ACE hardware
•Shopping with experts
•Loyalty program
Graduated on 2002 education technology department.