hajer hechmi

Answering all email enquiries within 15 minutes.
• Re-directing phone calls to the appropriate person.
• Provide assistance and support to the Supply Chain as and when required.
• Contributed to and participated in team meetings and activities.
• Welcomed and assisted visitors to the clinic.
• Logged enquiries and resolutions on a database.

Answering telephone calls and dealing with face to face enquiries.
•Politely greeting patients and visitors to the centre.
•Verify the insurance cards validity and eligibility for insured patients.
•Explaining the practice procedures to new patients.
•Dealing with all requests in an efficient and courteous manner.
•Scheduling appointments for patients.
•Maintaining a clean reception area to show a professional image.
•Arranging for clinical nurses to check a patient’s blood pressure, height and weight.
•Making sure that the appointments system runs smoothly.
•Screening enquiries for the doctors and medical staff.
•Registering new patients at the surgery.
•Checking patients in and out.
•Accurately collecting information and personal details about patients.
•Arranging any necessary follow up appointments for patients with hospitals or with other healthcare professionals
•Generate invoices and collect cash / credit
•Closing the daily collection reports and deliveries to finance department.