Customer Intelligence Manager
Panda Retail Company - Saudi Arabia
Total years of experience :8 years, 11 Months
• Looking after data and analytics for the omni channel and maximizing the benefits of customer insights
• Overlooking analytical requirements for Panda both business and technical and recommend the best ways to
fulfill these requirements
• Development of key customer models to aid customer behavior understanding through classifications and
segmentations
• Establish robust reporting methodologies to support business initiatives
• Involvement in Fulfillment centers locations evaluations and catchments using google maps and other tools
• Support with category management activities
• Support Fulfillment operations with flash cards and monitors
• Apply world class analytical techniques to support establishing loyalty proposition
• Work stream lead in data intelligence projects
• Support the business decision-making process by performing deep business analysis
and delivering actionable insights for Sales and CRM Data
• Manage the collection and documentation of business requirements, and facilitate the
Communication between business functions
• Design dashboards and visual insights for different business partners to support
day-to-day business
• Recognize Power users and support them by training to maximize their skills in
utilizing the Platform and tools available
• Produce educational content to support analytical products ex: dashboards, reports and its content
as a mean of knowledge sharing
• Introduce best practice approaches for data analysis to Business users
• Setting up new users' accounts and profiles and dealing with password issues • Maintenance of 24-hour email and internet access • Installing and configuring computer hardware operating systems and applications • Talking to clients and computer users to determine and solve problems • Planning and undertaking scheduled maintenance upgrades • Maintaining records of software licenses • Specification, ordering and installation of equipment and software • Troubleshooting system and network problems and diagnosing and solving hardware or software faults
•Organize subscribers’ information for Basta market
•Add content to across-culture’s website
Daily Trouble shooting
• Add/Edit website content
• Maintain webpages
Social Media Management Assistant
• Direct and respond to users
• Create Content
• User interactions Monitoring and analysis
المساهمة في Test الانظمة المستخدمة
العمل ك help desk agent
العمل ك call center
Business intelligence
Bachelor Computing and Information Technology - GPA 4.47/5 - ( 18 Jun, 2012) King Abdul-Aziz University, Kingdom of Saudi Arabia - Jeddah Honers: - University : second honer degree . - high school: 3rd rank among Makkah province schools.