Sales Advisor
Vodafone
Total years of experience :9 years, 4 Months
and Responsibilities:
• Delight our customer
o Understand customers needs and ensure fulfillment
o Constantly maintain the highest level of customer service and satisfaction and
o strive to improve store customer service results to grow the gap from competitor
Customers’ complaints & recognitions
o Monthly monitoring & coaching results. (Observation)
o Achieve product knowledge results 80%
o Store visit results
• Accurate to smooth day-to-day operation
o Cash handling
o Compliance to P & P
o Store visit & auditing results
o Rejected remedies report
o Punctuality
o Accurate & updated filing system, contracts quality
• Integrate with the team to provide high performance
. Interview clients during telephone calls to obtain information useful in providing effective solutions.
.Handle customers’ orders and process credit card payments for transactions.
.Proffer advice and recommendations concerning company products and services.
.Manage inbound calls to ensure effective and timely resolution of customer issues.
.Place outbound calls to verify customer satisfaction and to telemarket company products/services.
.Ensure compliance with set standards of customer service when conversing with clients.
.Assist customers in resolving issues with purchased products or services.
.Create and update customer profile/accounts to allow for easy resolution of customer problems.
.Operate computer and IT equipment such as switchboards, headset etc.
.Inspect work equipment to verify they are in good working order, they also notify technicians in case of a malfunction.
.Maintain records of inquiries or complaints as well as logs of interaction with customers.
.Calm angry or frustrated customers and ensure their challenges or issues are addressed properly.