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Hala Alsayed , admin clerk

Hala Alsayed

admin clerk·MMCH

Qatar

Bachelor's degree, Accounting

Work experience

Total years of experience: 11 years, 3 months

admin clerk

July 2023 - Present

MMCH

Ar Rayyan, Qatar

July 2023 - Present

Company industry:
Medical Hospital
Job role:
Administration

Receptionist

April 2018 - April 2019

Sidra medicine

Qatar

April 2018 - April 2019

Company industry:
Other Healthcare Services
Job role:
Administration

customer service representative

August 2013 - July 2017

primary health care corporation PHCC

Doha, Qatar

August 2013 - July 2017

provide a highly and easily public facing service
handling customer enquiries and questions
provide information to customer and family
Assisting customers and other visitors

Company industry:
Medical Hospital
Job role:
Administration

reception

April 2012 - June 2012

Oxford learning center

Doha, Qatar

April 2012 - June 2012

Answer telephone screen and direct calls
take and replay message
provide information
direct person to correct destination
Greetings person entering organisation
schedule appointments
organize meeting

Company industry:
1342
Job role:
Administration

secretary

April 2012 - June 2012

Oxford learning center

Doha, Qatar

April 2012 - June 2012

prepare and mange correspondence reports and documents
organize and coordinate meeting, conference
take type and distribute minutes of meeting
organize internal and external events
Arrange and confirm appointment
handling incoming email

Company industry:
1342
Job role:
Administration

senior call center agent

June 2006 - May 2009

wasla contact center

Cairo, Egypt

June 2006 - May 2009

handling customer phone calls
Answering customers questions, inquiries and serve them with their requests
report customer escalated problems to the director manger
working with the departmental projects
preparing daily and monthly report
preparing HR sheets scheduling, salary sheet, leaves and dedication sheet

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Cairo University

May 2005

May 2005

Bachelor's degree, Accounting

Egypt

GPA (percentage): 66%

GPA (percentage): 66%

Graduated from faculty of commerce, Cairo university accounting department,Grade Good

Skills

Call Center
Expert
Call Center
Expert
Service Desk
Expert
Service Desk
Expert
Customer Support
Expert
Customer Support
Expert
Customer Care
Expert
Customer Care
Expert
Receptionist
Expert
Receptionist
Expert
high communicational and interpersonal skills
Expert
high communicational and interpersonal skills
Expert
leadership skills
Intermediate
leadership skills
Intermediate
computer skills
Expert
computer skills
Expert
trainer in the training center of wasla contact center
Intermediate
trainer in the training center of wasla contact center
Intermediate
customer service skills
Expert
customer service skills
Expert
decision making skills
Intermediate
decision making skills
Intermediate
dynamic and hard worker
Expert
dynamic and hard worker
Expert
negotiation skills
Expert
negotiation skills
Expert
typing
Expert
typing
Expert
minutes
Intermediate
minutes
Intermediate
outlook
Intermediate
outlook
Intermediate
mail
Expert
mail
Expert
office work
Intermediate
office work
Intermediate
office administration
Intermediate
office administration
Intermediate
problem solving
Expert
problem solving
Expert

Languages

English
Intermediate

Training and Certifications

Certifications
certificate of Graduation
May 2005
certificate of Merit
Excellence Award certificate
Nov 2007
certificate of Appreciation
May 2017
certificate of attendance General orientation program
Nov 2013
Appreciation certificate
May 2014
Appreciation certificate
May 2014
Appreciation certificate
May 2014
certificate of Attendance BBSA
Dec 2005
certificate of Achievement BBSA program
Dec 2005
Academic test of English As A Foreign language
Aug 2014

Training
World class customer service
Dale Carnegie
Jan 2006
Show credentials

Hobbies

  • reading
  • Traveling