Hala Imam, Senior Manager, Business Excellence

Hala Imam

Senior Manager, Business Excellence

Canar telecommunication Co. Ltd - Etisalat (Sudan)

Location
Sudan
Education
Master's degree, telecommunication and Electronics
Experience
8 years, 11 Months

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Work Experience

Total years of experience :8 years, 11 Months

Senior Manager, Business Excellence at Canar telecommunication Co. Ltd - Etisalat (Sudan)
  • Sudan - Khartoum
  • January 2010 to May 2013

My job is kind of a supervisory and a monitoring role at the CEO office that enables me to have a helicopter view at the company, and interfere in time to prevent or rectify a mishap in operation.
This activity depends largely on the ability to Audit the Operation, identify Gaps based on a system built on an organization-wide knowledge,
The above is directly interlinked with the assessment of departmental performance based on previously identified KPI's.
Part of my current responsibilities are of PMO functions such as:
1. Manages and develops the company’s Internal Audit function, implementing policies, procedures and systems to appraise and report on the company’s system of internal controls.
2. Establishes work plan and staffing for each phase of project, and arranges for recruitment or assignment of project personnel.

3. Confers with project staff to outline work plan and to assign duties, responsibilities, and scope of authority.

4. Directs and coordinates activities of project personnel to ensure project progresses on schedule and within prescribed budget and as per the Objectives of the project

5. Reviews status reports prepared by project personnel and modifies schedules or plans as required.

6. Prepares project reports for management,

7. Prepares a structured audit plan as part of my Auditing activities to ensure audit coverage of all the company’s activities over an annual cycle, including setting time frames and identifying resources required and audit objectives.
8. Accurately manage resources allocation (. prioritise work so resources are devoted to areas of highest risk at the project.
9. Ensures that the operations of the company are in compliance with the local Commercial Law and other rules and regulations applicable to the company.


Other responsibilities are to:
* promote quality achievement and performance improvement through the organization and identify proactive measures

team Leader/ Corporate Quality at Canar Telecom Co. Ltd.
  • Sudan
  • December 2006 to December 2009

Overall Quality system management in Organization, including mapping processes, keeping the documents, auditing and presenting results to the management. Establishing KPI's and KQI's, monitoring and analysing the performance.

Quality Consultant/Auditor at International centre for Quality
  • Sudan - Khartoum
  • March 2003 to July 2005

My work in ICQ was a consultancy job to review and maintain existing QMS systems as per the ISO 9001 standards, as well as to estabilsh QMS for a diversity of companies from scratch.
These companies included logistics companies, construction, consultancy, IT, Petrol and Gas..etc to name a few. Projects with the team tackled more private and public businesses such as Insurance, Electricity provider, Water services, ..etc.
The above experience enabled me to be able to understand and evaluate the gaps/deficiencies in any business, as well as to be able to prescribe the necessary to bring it back to track.
To further add to my knowledge, the Auditing skills I have acquired whilst working with professional Lead Auditors from reputable firms such as BSI, have enabled me to complete the picture for the recipe of a successful business, regardless of its nature.

Education

Master's degree, telecommunication and Electronics
  • at University of Khartoum
  • April 2000

Specialties & Skills

Business Analysis
Managerial Experience
Project Management
Performance Management
Risk Management
technical Analysis
Problem solving
MS word
Diplomacy
Determination
Business Management
Time Managment
Organizational Skills
Problem Solver
Multi tasking
Relaibility
people Management
Creative Thinking
Training
Coaching Skills

Languages

English
Expert
English
Expert
Arabic
Expert
French
Beginner

Training and Certifications

IRCA ISO 9000/2000 Series Auditor/Lead Auditor Training Course, BSI business Solutions Ltd., KRT (Training)
Training Institute:
Sudanese German Quality House (SGQH)
Date Attended:
October 2001
TQM Toolbox for Continual Improvement, (Training)
Training Institute:
Meirc, Dubai, UAE,
Date Attended:
June 2007
preparatory course for PMP (Training)
Training Institute:
PMP Exam Prep course
Date Attended:
August 2009
Problem Solving & Decision Making, (Training)
Training Institute:
International Centre for Quality, Khartoum, Sudan
Date Attended:
January 2008
9. Seven Innovation Tools, (Training)
Training Institute:
International centre for Quality (+ Focus Learning, Malaysia)
Date Attended:
April 2008
Six Sigma Principles and Implementation Techniques, (Training)
Training Institute:
ICQ,
Date Attended:
June 2005

Hobbies

  • Reading Books
    Best sellers are my specialty. If I like the book, I can well read over 400 pages per night. I also like reading Management books, Bibliographies , Political Historical manuscripts, to be well informed about the history of our world and better prepare for the future.
  • Sports
    Normally I'm an active person who likes to move quickly, and loves all kinds of sports, especially Tennis, and I like watching football. I do aerobics and I'm a fast walker (walks 2 km 3 days a week minimum). My next plan is to learn Yoga.