Receptionist - Protection Departement
United Nations High Commissioner for Refugees - UNHCR
Total years of experience :7 years, 2 Months
Handle persons of concern with respect and dignity ensuring they have fair and transparent access to the reception center and registration procedures.
Identify and fast-track persons with specific protection needs GBV, CP LGBTI and vulnerabilities and refer accordingly to internal focal points after their consent.
Maintain open and respectful communication with persons of concern, colleagues and supervisors thus creating a conducive working environment.
Maintain accurate and up-to-date records and data about refugees and asylum seekers received at the reception centers by updating the database as per Registration SOPs.
Assist with creating, organizing, archiving and maintaining of physical and digitized files, including photocopying and scanning of documentation prior to interviews with the Registration Unit.
Support at the Call Centre in receiving and placing calls, when needed.
Assist in organizing and coordinating the reception area of UNHCR Office.
Assist the team in identification of and establishing contact with refugee representatives and committees Meet regularly with the refugee representatives and assist them in organizing meetings; facilitating minutes writing; sensitization campaigns; information sharing; training etc.
Work together with the refugee representatives to sensitize the informal settlement residents on the different services provided by different agencies working in the settlements and the local authorities and how to approach them.
Support the team in defining the methods of community participation that ensure the greatest possible participation of vulnerable groups.
Assist the team in identifying and responding to emergency cases in North and Akkar Area (Covid19, flood, fire and new comers).
Ensure that the distribution sites are organized according to standard operating procedures and security rules under the supervision of the Line Manager.
Set-up and implement food and hygiene assistance distribution through door to door modality (during Covid 19 Pandemic).
Support the MEAL Department in the selection of beneficiaries and data collection.
Conduct multi-sectoral field assessments in areas experiencing new displacements under the supervision of the Line Manager, ensure that they are properly entered to the database and referred to the needed sectors.
Implement the full community protection approach (CPA) process effectively and efficiently to meet the project deliverable on time and to a high standard.
Collect data, conduct FGDs, and community consultations relevant of the successful implementation of the project.
Answer calls received via ERU hotline and respond to self-referrals received via hotline and follow up with the cases.
Maintain the hotline database, compiling, revising and cleaning entered data. Perform any other relevant Emergency Response duties as requested.
Answer calls received via CMC hotline and respond to self-referrals received via hotline or through visits to NRC offices in Akkar and Minie.
Act as Internal Referral Focal Point, receive referrals from the CMC team and refer it to the related department and follow up on it.
Explain the CMC (Camp Management Program) activities and selection process to beneficiaries who do not fall within the project criteria and liaise with landlords/landladies and local authorities inquiring on NRC activities.
Maintain the hotline database, compiling, revising and cleaning entered data.
Coordinate with Referrals and database Officer on feedback of referrals reported through the hotline and the Community centers in Akkar and Minie.
Support the team at the field, by doing assessments in Akkar and North area.
Support the MEAL Department in the selection of beneficiaries, and data collection.
Assist with creating, organizing, archiving and maintaining of physical and digitized files, including photocopying and scanning of documentation.
Working for the Syrian Monitoring Program & Supporting the Poverty Program.
Data Entry for the assessments on online system.
Doing assessment for both Syrian & Lebanese families.
Identifies the eligible people in the household and conduct the questionnaires.
Verifies systematically if all questions have been asked and that the recorded answers are clear and legible.
Call HH for appointments and manage visits a day before.
Submit completed tasks and daily report to the team supervisor and discuss developments daily.