Executive Assistant to Senior Director ECEMEA at Oracle
Oracle Systems Ltd. www.oracle.com
مجموع سنوات الخبرة :21 years, 5 أشهر
Support on departmental events
• Coordinate the business of 81 countries, 199 partners and 25 team members
• Set team weekly calls
• Manage my manager’s agenda / travel arrangements
• Managing partner reviews and partner communications / meetings
• Managing the team reporting and dashboards
• Coordinate communication with upper management
• Looking after the team’s human resources matters
Covering the life cycle of the license audit starting with the customer profile scrutinizing, account manager’s feedback till the final compliance customer’s stage.
• Work closely with “Global License Audit” and sales & contracts departments
• Deliver input for sales forecast and budgeting, enabling partners to perform license audits and provide them with the adequate Audit Training & Education.
Generating leads for CRM & ERP potential customers in the Gu
Oracle Direct is a fast paced sales team, which sells the full complement of award winning Oracle software to customers of all sizes and types. Oracle Direct provides comprehensive training, offers performance based compensation, and
Promotes key contributors to outside field sales teams Manage and close Oracle sales indirect opportunities through partner forecasting, account resource allocation, account strategy, and planning. Work in conjunction with inside sales associates to drive and direct business through partners. This includes: web based presentations to manage product positioning, and strategies.Identifying key partners and territories to drive incremental indirect revenue. Partner education and recruitment.Learn and maintain in-depth knowledge of Oracle products and technologies, competitors, industry trends.Increase pipeline through forecasting, demand generation and targeted campaigns through Oracle partners.Learn and maintian competitive knowledge on industries and products to leverage in sales cycleBring focus to selling a business value/solution
Work closely with the virtual team (Field Core Tech Account Managers, Field FMW Technology Sales Reps, Sales Consultants, Business Development, Product Marketing and the Technology Business Unit) to plan and execute a winning strategy for Oracle technology Cold call for new prospects on a daily basis.Mine the installed base and
The primary focus of the Interaction Centre representative role is to provide a high level of customer service to Oracle’s Customers. The role will be to provide information, understand requirements etc to existing Oracle Customers as well as canvas the market for potential new Customers. This role is task orientated with a high volume of inbound and outbound call handling expected. This position reports into the IC Team Leader. RESPONSIBILITIES:
Handling of inbound queries from Oracle Customers over the phone, by e-mail and possibly webconference.
Handle Outbound Marketing Campaigns Handle multiple tasks, ensuring service level to Oracle Sales Team Supply correct and relevant Information to Potential Customers as well as assisting them in reaching the right Oracle Representatives.
Continuously undertake training to ensure Oracle product and business practice knowledge is up to date
Working with other IC team members to ensure learning is shared and that team goals are achieved
Accessing customer worthiness Credit CustomersOrderApproval.
MIS on Collections/Receivables.
Dunning letters and legal notices to overdue customers.
Calling customers for the past due payments.
Sending Statement of accounts and invoices to the customers when needed.
Provisions for doubtful debts and write offs.
Reconcile customers, sister companies statement of account
Handle all incoming calls.
Carry out the out going calls.
Termination and verification.
Coordinating between the customers and sales representative.
Retention
Weekly reports to the management.
Following up the new offers from competitors in the news papers and report it to the sales and marketing managers
Main Objectives:
Attracting, retaining MobileCom customers through building up a good relationship via our tele-channel (outbound calls) and through focusing on the implementation of the loyalty rewarding & Retention programs to our valued customers.
Report feedback to Marketing Department, to have them adapt to MobileCom offers that best suits our customers’ needs
Duties Include:
Perform and carry out outgoing calls to MobileCom customers offering best competent services as per business requirements
Provide feedback and reporting on the outcome of the calls performed with MobileCom customers
Implement the Loyalty and Retention program accurately, professionally and as per the defined target.
Support marketing campaigns in coordination with marketing requirements.
Communicate with concerned CS sub-departments and/or other departments within the organization to request assistance in terms of issues that need their further feedback.
Handle verbal and written replies to customers’ letters, mails, faxes, and emails and maintain archived copies.
Assist in retaining customers through handling subscription cancellation (upon customer's request) in courtesy and by applying a compensation gesture related to the type of customer's complaint according to the procedures and policies, and reporting it to the specialized team.
Main Objectives:
To oversee day-to-day activities in the floor, assisting customers with their needs and effectively supervise, coach and support agents (Mentoring).
Duties include:
Responsible for handholding any new hires.
To handle tough customers forwarded by the agents (customers asking to speak to a supervisor) and provide alternatives, empowerment and solutions as an example to agents to emulate
Maintain discipline in the platform by ensuring that shifts are adhered to in terms of breaks, attendance…etc. and to contribute to effective planning/scheduling in close cooperation with the Center Navigator.
Observe sample calls and provide feedback to the agent.
Motivate agents to ensure that all qualitative and quantitative indicators standards are achieved.
Achieve customers’ expectation of high service standard
Managing frustrated customers/agents.
Train newly joined staff
Duties include:
Handle all incoming calls from existing or new customers.
Ability to analyse the flow of activities and business requirements.
Provide constructive and constant feedback on improvement of products, services and processes to enhance customer satisfaction.
Develop ownership attitude for customer complaints to ensure they are addressed properly, promptly and politely.
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