Halima Patel

As the Assistant General Manager I am responsible for working with property / facility managers and third-party owners to maximize the financial and operational performance of all assets in the retail portfolio. My specific responsibilities include:
Attending onsite meetings

Inspections with lenders, insurance providers and vendors including sprinkler and environmental inspections at the request of Property Managers

Coordinating quarterly and annual property maintenance and inspections reports

Preparing vendor service contracts and tracking vendor certificates of insurance
Interacting with many of the monthly service contractors (trash, sprinkler monitoring/maintenance, electrical, etc.)

Preparing tenant correspondence including late letters and in-house default (as needed)

Communicating and meeting with tenants regarding various tenant requests, including coordinating repairs at the request of Property Managers

Participating in the rotation for after-hours calls

Coordinating property utility account transfers

Collecting, reporting, and tracking the status of all property claims with risk management and coordinating site visits related to claims with Property Managers

Assist with the maintenance and management of financial records related to property expense budgets

Dubai Investment Properties - H H Shaikha Maryam Bint Rashid Al Maktoum
Currently I am the property manager for H H Shaika Mariam Bint Rashid Al Maktoum- managing Twin Towers- Baniyas Road- is my main responsibility. However, as the property manager, I also assist and get involved in our other properties which are Sunset Mall in Jumeirah and Single Business Tower on Sheik Zayed Road. We currently also have a few new developments that are being constructed on Sheik Zayed Road.
Achievements:-
• Within a 6 month period - increased the occupancy of 2 towers- residential and commercial from 60% to 100%
• Inviting high profile tenants to view and lease strategic leasing spaces- including anchor tenants
• Created productive lease structure in a just saturated retail market with the aim of an optimal tenant mix
• Created the ultimate tenant mix - lease signing in progress
• Currently manage 600 units- mixed use
Leasing and Marketing Responsibilities
• Consult with walk-in and telephone prospects
• Analyze clients profile to determine eligibility with mall / office tenant mix or location optimization
• Rent / Lease Negotiation
• Review leasing activity along with occupancy and make recommendations for specials, promotions and/or advertising that may be needed to generate leasing activity and increase occupancy.
• Complete “pre-inspections” for units that are on Notice to Vacate.
• Schedule and complete joint move-out inspections and related paperwork to determine any charges that need to be assessed to the vacating resident and process move-out paperwork.

Achievements :-
Sales, Leasing and Management of Mixed use and off-plan properties
It was my responsibility to bring in new buildings to manage under the banner. So approaching landlords and large cooperatives to manage their buildings was my responsibility. Initially there was only one building under management - I increased that to 17 within the first year- mixed use properties with approxiametly 1500 units under management.
Property Management and Sales Manager Responsibilties
My main responsibility of as sales manager was to motivate my agents to close sales. I have developed effective training programs and drew up manuals that teach agents how to acquire customers, negotiate deals, secure financing and complete paperwork for the sale.
• After training, I then set weekly, monthly and yearly monetary goals for the agents to achieve. These goals are tracked through sales meetings. During these meetings, we discuss whether or not the sales team, as a whole, is meeting goals. If the goals are not met, I then offer advice and motivation. I also offer incentives and reward teams that reach their goals.
• Established rental rate by surveying local rental rates; calculating overhead costs, depreciation, taxes, and profit goals.Attracted tenants by advertising vacancies; obtaining referrals from current tenants; explaining advantages of location and services; showing units.
• Contracts with tenants by negotiating leases; collecting security deposit. Accomplished financial objectives by collecting rents;paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action. Maintained property by investigating and resolving tenant complaints; enforcing rules of occupancy
• Prepared reports by collecting, analyzing, and summarizing data and trends. Accomplished organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add to my accomplishments.
• Besides supervising the sales agents, I also perform human resources duties, such as conducting interviews, hiring new staff and transferring or dismissing seasoned staff. I also prepare employee payroll, budget and inventory reports. Marketing roles that include planning, budgeting and coordinating open houses or other initiatives to develop new leads and increase sales for the office. I perform administrative duties and issue supplies or equipment when needed. Occasionally I attend association meetings to receive the latest information on housing regulations and legislation that affects the industry.

Achievements:
Sale of 18 multiple units ranging from $6m to $60m.
Responsibilities
• Monitor customer preferences to determine focus of sales efforts.
• Direct and coordinate activities involving sales of real estate products and development of The World Islands.
• Determine price schedules and discount rates.
• Review operational records and reports to project sales and determine profitability.
• Direct, coordinate, and review activities in sales and service accounting and recordkeeping,
• Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
• Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
• Represent company at trade association meetings to promote The World Islands.
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
• Visit franchised dealers to stimulate interest in establishment or expansion of leasing programs.
• Confer with potential clients regarding real estate needs and advise clients on types of products to purchase.
• Oversee regional and local sales managers and their staff.

Daily management of company
• Liaising with offices-nationally
• Management of staff
• Recruitment
• Advertising
• Liaison with financial institutions
• Liaising with clients
• Property valuation and sales
• Administration
• Budgets and performance analysis
Project management
• Development co-ordination
• Exposure to international Business and culture
• Managing, Directing and Leading the performance of my Division
• Leading the continual profitable growth of the Division, including developing and successfully executing the Divisional
Strategy
• Developing and delivering Divisional budgets including meeting Profit targets
• Timeously and profitably executing projects and contracts
• Creating and maintaining long-term, trusted relationships with customers and partners at all levels of customer/partner
organisations
• Maintaining and enhancing the company’s culture of innovation, customer focus & entrepreneurship