IT Support Specialist
Saudia Airlines Catering Company
Total years of experience :6 years, 2 Months
Responsible to maintain, support, install and configures all PCs Software/ Hardware & Switches & Routers and end point local network connectivity for all users along with giving a full support for the company systems.
Maintenance and Support
- Hardware
o Handling all the CISCO IP Telephones installation for the end user using the following models ( Cisco 8800 Series IP Phone - Cisco 7800 Series IP Phone).
o Installation and configuration all kind of printers such as (RICHO - HP - SAMSUNG - Epson - Canon - Zebra - Datacard ID, Dot Matrix Printer, …etc) and other peripherals.
o Fully responsibility of configuring tablets and iPads for the crew SkySales along with updating the apps and inventory management for Saudia Airline, Flynas, and Flyadeal.
o Preparation of purchasing of hardware’s and peripherals.
o Installation and configuration of the punch machines along with adding, deleting employees for the punch machine.
o Provide a LAN connectivity (WiFi/Cable) Troubleshooting & Support.
- Software
o Format PCs & laptops, and Install drivers and all the stander suite of softwares such as ( Windows7/8/10, MS Office, browsers, antivirus program, company softwares, adobe, ..etc ).
o Handling a full support of Oracle Cloud Application for employees.
o Handling a full support of Time Attendance System for all departments and sections till closing the monthly payroll of the company.
o Handling all the installation, maintenance, updates, and recording for investigations of CCTV security cameras for the company.
o Handling the IT assets inventory system for the whole company (Computers - Monitors - Printers - scanners - Network Switches & Equipments - Servers).
o Preforming routines client PC maintenance such as systems backups and images, windows updates, disk size monitoring, archiving emails, remove non-standard software whenever required.
- Communication
o Handling and resolving all the related tickets support of IT using IT Service Desk application for men and ladies sections, and giving support remotely, walk-in support, or telephone support for the whole company buildings in Head Office including terminals 1, 2, 5, and royal lounges.
o Responsible to resolve any kind of complaints from departments and sections that related to IT.
o Responsible for preparing and signing all the IT related forms such as (Network request, email and internet request, PC evaluation, PC referrals form, clearance for employees, and purchase request.
o Designing all the announcements presentation of the company TV using Adobe photoshop and illustrator along with giving a full support for lines of managers.
- Additional Responsibilities
o Maintain I.T. standard policies and procedures in place.
o Automate our IT forms through SharePoint.
Maintain and troubleshoot devices and systems, hardware, and software. Additionally, I helped users through a series of actions, either face to face, remotely, over the telephone, or via ticketing system to help set up systems or resolve issues. Also, I was responsible to document standards, problem resolutions, and procedures. Not only that, but also, I was assigned to explore all the functions of HR and automate recruitment and training workflow via JD-Edward system and integrate some functions with SharePoint.
Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware and softwares. Responded to and resolved support tickets in a timely matter. Performs other jobs related duties as assigned.