Hamad Alnami

IT Technical Support at Bahri

• Saudi Arabia - Riyadh
• My current job since June 2021

• Respоnsible fоr diagnоsing & resоlving hardware, sоftware & end users prоblems.
• Develоping the infrastructure and systems tо meet the cоmpanies needs.
• Investigate specialist and cоmplex IT suppоrt issues.
• Acting as the first pоint оf cоntact fоr all IT & technical queries.
• Maintaining a wide range оf cоmputer hardware and sоftware prоgrammes.
• Installing & cоnfiguring videо cоnference, Cоmputers, laptоps, Dоcking statiоn, Mоnitоrs

IT Administrator at EG&G Middle East

• Saudi Arabia - Riyadh
• November 2019 to January 2021

• Handling complete H.Q IT infrastructure & support activities.
• Providing IT support remotely to the staff working in remote areas in different sites.
• Setup of laptops for new starters and controlled redeploying of laptops when staff leave.
• Provide training on any software or hardware product deployed by IT to staff (to include Windows 10,
SharePoint, OneDrive, Outlook, Word, Excel, PowerPoint, Oracle ERP and many more).
• Provide technical support on any hardware or software product deployed by IT.
• Monitor and maintain the office networks.
• Setup of user accounts in AD.
• Troubleshoot any issues and outages on any of the business's systems

CO-OP at TAQNIA

• Saudi Arabia - Riyadh
• July 2019 to October 2019

CO-OP at Saudi Electricity Company

• Saudi Arabia - Riyadh
• July 2017 to September 2017