Hamad Alawadhi

-Handle daily CRM system operations and troubleshoot issues efficiently.
-Resolving customer complaints through Remedy system.
-Utilizing SQL to develop new queries that significantly improved the speed and
efficiency of daily task verification and execution.
-Engage with business teams to gather requirements, communicate them to vendors, and
collaborate on technical solution design.
-Validate vendor-delivered technical solutions through sanity checks and functional
testing, and trace modified code and objects to understand and confirm how the delivery
integrates and functions within the system.
-Coordinating between technical teams to deploy new changes in the production
environment.
-Collaborate with internal audit teams to collect and deliver accurate data promptly,
maintaining compliance with audit standards and regulatory expectations.
-Implement new system changes and enhancements in accordance with CITRA
regulations and industry compliance requirements.
-Develop PLSQL scripts to perform data reconciliation between two systems, ensuring
data accuracy and consistency across platforms.
-Investigate and resolve the root causes of complex system issues.
-Design and develop client-side business services in Siebel, exposing them as inbound
web services for integration with external systems.
-Participated in an uplift project involving system upgrades to three core Business
Support Systems; contributed to full-cycle testing and supported the go-live process.