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Hamad Aloudah, Airport Ground Services Supervisor

Hamad Aloudah

Airport Ground Services Supervisor·Saudi Ground Services

Saudi Arabia

Bachelor's degree, English

Work experience

Total years of experience: 9 years, 7 months

Airport Ground Services Supervisor

January 2022 - Present

Saudi Ground Services

Khobar, Saudi Arabia

January 2022 - Present

• Gained extensive practical experience in ground handling operations.
• Became well-versed in the entire ground operations and services.

Company industry:
Airlines
Job role:
Accounting and Auditing

Control Room Operator

January 2021 - January 2022

Saudi Ground Services

Khobar, Saudi Arabia

January 2021 - January 2022

• Supervised operations and maintenance activities at the airport.
• Developed planning, coordination, and resource management skills.

Company industry:
Airlines
Job role:
Management

Customer Relationship Officer

June 2018 - January 2021

Saudi Ground Services

Khobar, Saudi Arabia

June 2018 - January 2021

• Coordinated between passengers and airlines to resolve travel issues.
• Acquired experience in managing complaints and negotiating with different parties.

Company industry:
Airlines
Job role:
Management

Baggage Representative

January 2018 - June 2018

Saudi Ground Services

Khobar, Saudi Arabia

January 2018 - June 2018

Ground Services

• Familiarized with baggage handling and tracking processes.
• Developed teamwork skills and adherence to schedules.

Company industry:
Airlines
Job role:
Management

Customer Service Agent

January 2016 - January 2017

Saudi Ground Services

Khobar, Saudi Arabia

January 2016 - January 2017

Services
• Gained experience in direct customer handling and meeting their needs.
• Developed efective communication skills and decision-making under pressure.

Company industry:
Airlines
Job role:
Support Services

Education

Uc Davis Extension

December 2013

December 2013

Bachelor's degree, English

United States

KAPLAN Institute

April 2012

April 2012

Diploma, English

Great Britain (UK)

Skills

Airport Management

Expert

Airports

Expert

resource management

Expert

aviation services

Expert

Airport ground operations

Expert

Customer Service Agent

Expert

Control Operator

Expert

Ground Equipment Operator

Expert

COMMUNICATIONS

Expert

MANAGEMENT

Expert

OPERATIONS

Expert

PLANNING

Expert

RESOURCE MANAGEMENT

Expert

AVIATION

Intermediate

CUSTOMER SERVICE

Intermediate

GRAPHICS PROCESSING UNIT (GPU)

Intermediate

LEADERSHIP

Intermediate

STRATEGIC PLANNING

Intermediate

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
ACU, ASU, GPU
GSE EQ
Headset
Marshaling
TLP and C pushback
Jan 2023