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Hamad Bou Omar, Sales & Customer Service Associate

Hamad Bou Omar

Sales & Customer Service Associate·Ozone,

Kuwait

Bachelor's degree, Banking

Work experience

Total years of experience: 2 years, 11 months

Sales & Customer Service Associate

December 2025 - Present

Ozone,

Sabah as Salim, Kuwait

December 2025 - Present

• Assisted customers in product selection, increasing sales performance
• Achieved monthly sales targets consistently
• Resolved customer complaints efficiently, improving satisfaction
• Built strong client relationships and ensured repeat business
Company industry:
Other Healthcare Services
Job role:
Sales

Marketing Assistant

February 2024 - June 2025

Bright Media Agency

Tripoli, Lebanon

February 2024 - June 2025

• Supported marketing campaigns and social media activities.
• Helped organize promotions and events.
• Developed teamwork and organizational skills.
Company industry:
Marketing
Job role:
Marketing and PR

Marketing Assistant

February 2024 - June 2025

Bright Media Agency,

Tripoli, Lebanon

February 2024 - June 2025

• Supported digital marketing campaigns and social media content
• Assisted in organizing promotional events and campaigns
• Contributed to increasing customer engagement
• Worked with team to execute marketing strategies
Company industry:
Marketing
Job role:
Marketing and PR

Customer Service Assistant

June 2022 - May 2023

Al Nour Supermarket,

Tripoli, Lebanon

June 2022 - May 2023

• Handled customer inquiries and provided support
• Improved customer satisfaction through effective communication
• Developed problem-solving and interpersonal skills
Company industry:
Management Consulting
Job role:
Customer Service and Call Center

Education

Beirut Arab University

January 2025

January 2025

Bachelor's degree, Banking

Lebanon

Beirut Arab University

January 2025

January 2025

Bachelor's degree, (Banking

Lebanon

Skills

BANKING
Intermediate
BANKING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
FINANCE
Intermediate
FINANCE
Intermediate
FINANCIAL ANALYSIS
Intermediate
FINANCIAL ANALYSIS
Intermediate
INVESTMENTS
Intermediate
INVESTMENTS
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
PROJECT RISK MANAGEMENT
Intermediate
PROJECT RISK MANAGEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate

Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Certifications
IC3 – Digital Literacy Certification
PMR – Project Management Ready
PMR (project management ready)
Pmr
IC3 certification
Certiport (Digital global literacy) Show credentials