Senior Manager / Acting Manager
Dubai Airport Free Zone
Total years of experience :18 years, 5 Months
Job Responsibilities:
• Plan, budget and implement various aspects of infrastructure activities that include managing and providing support services and managing around 20+ people.
• Provide input to the department business plan and suggest projects what would lead to the improvements of the department
• Contribute to improve the services and support within the area of authority
• Implement, suggest modification, communicate and propose refinements to the infrastructure business processes and systems ensuring high quality
• Motivate and appraise reporting staff ensuring that the performance is managed
• Ensure effective coordination with other departments within the organization to facilitate the process
• Prepare ad hoc managerial reports providing status and issues involving infrastructure activities
• Prepare to generate special requested reports from the end users
• Perform other duties within the context of job roles as required by the management
Taking responsibilities of other seniors when they are not available:
• Acting on behalf of ICT Director
• Acting on behalf of Head of Technical Support or Head of application management
Other managerial responsibilities:
• Conducting system gap analysis and capacity planning
• Benchmarking with external organizations
• Setup departmental 3 year planning; creating 3 year KPI with linking initiatives, functions authority matrix and departmental functions review
Job Responsibilities:
• Plan, budget and implement various aspects of infrastructure activities that include managing and providing support services
• Provide input to the department business plan and suggest projects what would lead to the improvements of the department
• Contribute to improve the services and support within the area of authority
Implement, suggest modification, communicate and propose refinements to the infrastructure business processes and systems ensuring high quality
• Motivate and appraise reporting staff ensuring that the performance is managed
• Ensure effective coordination with other departments within the organization to facilitate the process
• Prepare ad hoc managerial reports providing status and issues involving infrastructure activities
• Prepare to generate special requested reports from the end users
• Perform other duties within the context of job roles as required by the management
Taking responsibilities of other seniors when they are not available:
• Acting on behalf of ICT Director
The main role in the current position is all of infrastructure responsibilities like installing, maintaining and monitoring servers and be responsible of all of infrastructure plans and projects. Additionally, Part of the job is to provide best practice consultancy as an IT Professional for DAFZA tenants. Moreover, Involved in DAFZA benchmarking team; our role is to benchmark against well-known companies to improve our services and processes.
As a helpdesk I was providing my support to DAFZA employees in whatever related to PC, Telephone and printer problem. As for Tenants, the support was provided based on demand and charging was on hourly basis. In addition to that, providing telecommunication services like Telephone and fax lines as well as Internet was 50% of my job responsibility and Etisalat was the dealer to achieve a big part of that. Furthermore, a weekly DAFZA website workshop was conducted to give the tenants an idea about the website and how to use it to avoid errors.
Courses Taken:- • Business Courses (Business Administration, System Analysis, • Critical Thinking) • Financial Courses (Basics of Accounting) • Programming (Java, Advanced Java, Visual Basic) • Web Development (E-Commerce, ASP.NET, PHP, JavaScript, HTML) • Database (Oracle Developer, Oracle Administration, MSSQL) • Operating System (Windows server 2003, Linux) • Networking (Cisco Fundamentals) • Other (MIS, Dream Weaver, Adobe Photoshop, MS Office)