Branch Supervisor
AL NEEL Exchange
مجموع سنوات الخبرة :4 years, 8 أشهر
Checking Online rates for all the major currencies. Calling exchange houses around the areas to confirm for the best currency rates.
•Preparing currencies to transfer to Head office or other prospect with Suitable rates.
•Distributing duties and informing the team regarding any new updates.
•Completing tasks in the stipulated time.
•Conducting discussions with branch staff on a regular basis.
•Guiding staffs to deal with difficult customers on counter.
•Following up the corporate & individuals around the areas on a weekly basis.
•Updating all the information regarding the new products or upcoming products.
•Subordinates evaluation on a routine basis
Updating weekly and monthly reports.
•Maintain expenses/petty expenses under budget.
•Coordinating with head office staff with regards to issues & targets.
•Guiding customers on the basis of their requirement
•Attending customers and interacting with customers on regular basis to ensure satisfaction and gain useful feedback.
•Managing local & foreign currencies at branch level fully.
•Making sure all the devices in the branch are up to date and in working condition.
•Taking care of hygiene and cleanliness in the branch.
•Checking teller Reports of each tellers to evaluate cash tallied every day.
•Attending meetings with management, implementing the new policies introduced by the management.
•Keeping track of promotions in competitive exchange companies.
•Ensuring compliance and filing work to be done on time.
•Coordinating with all operational aspects including customer service, administration and sales.
•Responsible for implementing compliance & due diligence policies of the company.
•Cash management & till management.
•Controlling process for uploading files for WPS & Remittance at branch level.
•Ensuring smooth process flow.
•Make sure all forms, memos are properly placed.
•Responsible for the revenues & expenses of the branch.
•Representing branch in monthly, quarterly & yearly reviews.
•Responsible for Email correspondence to & from head office.
Handling and performing various duties and clerical tasks such as:
•Administering Internal and external customers by monitoring the day today Branch Operation.
•Deliver the highest levels of customer service in line with brand standards.
•Sell and demonstrate product by advising the customers queries and suggesting products to the customer, act on initiative to optimize sales to the customer.
•Dealing with customers and reply all their inquiries.
•Handling all operational work e.g. Funding, Finalized the deal of Foreign Currencies and remittance with corporate and individual Customer by quoting rate.
•Involved in developing a customer service policy. Assist and advice customers to choose the product/service from the company.
•Exercise visual control over the customers in the lobby by managing queues and guiding the Customers during rush hours in the branch.
•Meet the potential customers and introduce/update about companies product/services.
•Completing all administrative tasks and updating records.
•Training the staff about cash handling policy, procedure, security and safety.
•Share the product knowledge with the customer and staff Member.
•Introduce all new products to customer and promote the same.
•Cross selling all revenue generating products at the counter.
•Implementation of process that only comply with company guidelines, internal rules and regulations, Compliance, Anti Money Laundry, local laws, CBE, as well as, international standards.
•Receiving & processing all incoming payments; Wire transfers, cheques (including foreign currency), bank drafts and telegraphic transfer.
•Daily cash and cheque handling including foreign payments. Ensuring that the tills balance up at the end of the day.
French teacher (Ministry of Education at Giza Prep School)