Manager Performance, Methodology and Compliance
Gulf Air
Total years of experience :12 years, 11 Months
• Develop organizational strategies by contributing information, analysis, and recommendations to strategic thinking and direction; establishing functional objectives in line with organizational objectives
• Establish compliance operational strategies by evaluating trends; establishing critical measurements; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change
• Ensure compliance and implementation of the established management systems in accordance with the conditions and requirements of the ISO 9001 (Quality Management System), 14001 (Environmental Management System), 20000-1 (Service Management System), 22301 (Business Continuity Management System), 27001 (Information Security Management System), 50001 (Energy Management System) and 55001 (Asset Management System)
• Establish means for the resources to achieve their roles in the company’s strategies and objectives
• Protect assets by establishing compliance standards; anticipating emerging compliance trends; designing improvements to internal control structure
• Prepare, execute and maintain plans to implement a process and service improvement framework within Gulf Air’s IT Department using the industry’s best practices
• Prepare and maintain training plans to up-skill the department’s resources to achieve the defined strategy
• Establish and maintain a Quality Assurance (QA) function to regularly assess the Department’s activities to determine the level of compliance with the established standards and identify areas of improvement
• Develop, initiate, maintain, and revise policies, processes and procedures for the general operation of the compliance scheme of the Gulf Air IT Department and its related activities. Manage day-to-day operation of the scheme
• Act as the single point of contact between the Department’s resources and any auditing function
• Ensure that the Change Control process is adhered to.
• Evaluate and approve unplanned and emergency change requests.
• Prepare the change requests to be reviewed by the Change Control Board.
• Pre-screen the logged change requests for completeness and accuracy.
• Generate and report the process’s performance indicators to measure and analyse effectiveness.
Gulf Air - IT Quality Assurance Specialist Aug '12 - Apr '13
• Create, manage and maintain the department's processes
• Perform quality assurance reviews to determine the level of compliance and identify key elements of improvement
• Develop methods of standardizing and automating the current processes
• Generate historical analysis of the department's performance
• Ensure data availability and integrity standards
• Perform reviews, walkthroughs and inspections
Gulf Air - Data Centre Engineer Sep '11 - Aug '12
• Monitor and operate the Data Centre's critical functions and facilities
• Provide first level remote assistance to Gulf Air users
• Escalate any arising issue to the relevant team and arrange for resolution
• Perform regular checks and procedures to ensure the health of the Data Centre functions
• Create, manage, and keep track of incidents until closure
• Control and record entry to the Data Centre
• Analyse, validate, and filter alerts from the monitoring tools and log incidents or service requests as necessary
CERN (Geneva, Switzerland) - Summer Student/Analyst Jul '11 - Sep '11
• Analyse, normalize and graph huge numbers of data.
• Develop and implement a system to monitor the performance of the optical links that are installed in the Compact Muon Solenoid (CMS) experiment
• Determine the cause of any deviation or incorrect data.