CIO
ACWAAP
Total years of experience :24 years, 10 Months
• Provide leadership and governance of the IT strategy and architecture, ensuring alignment with corporate strategy and industry practice
• Manage the provision of secure and stable IT services to support business outcomes through effective risk management strategies
• Create and maintain highly professional, customer oriented, innovative and future-focused IT capability within the organization
• Develop, implement and maintain best practice change, people and financial management strategies and frameworks
• Establish and maintain value-based stakeholder and strategic supplier relationships which meet business requirements.
Projects:
• SAP S/4HANA implementation
• Building the plan management systems (DCS integration, MPC, IP21 historian, external interface system)
• Enterprise content management system implementation
• Portfolio management system
• Corporate Intranet, internet portals, communication system, collaboration platform
• Boards management portal
•Oversee the information technology strategy for the organization, developing and implementing the policies and goals for the IT department.
•Analyse the business requirements of different departments and conduct feasibility studies to determine the best use of technical resources.
•Contribute to the e-government program to achieve business objectives including designing, recommendation and operation management.
•Lead all IT corporate projects life cycle from detailing technical specifications, RFP, tendering and project execution and completion.
•Direct IT function operations from control, finance, staff and performance.
Projects:
• Oracle solutions implementation (ERP, EPM, BPM, CRM, Webcenter), GIS and integration with government entities. E-gov program steering committee member
• Building data center and smart infrastructure.
• Host e-gov solution for 24x7 accessibility and design/build disaster recovery site
Responsibilities:
• Design effective strategy and policies relating to all aspects of IT/technology infrastructure design and planning activities to ensure systems and services availability and alignment with business needs.
• Accountable for information risk assessment and management and information governance.
• Identify and implement a strategy for IT disaster recovery plan
• Responsible for all information technology projects life cycle
• Develop and implement technical support strategy, objectives and metrics
• Negotiate & manage contracts with external vendors/ consultants to ensure compliance to various SLAs parameters.
Project:
• Upgrade Oracle from 11.5 to R12 on SUN platform.
• Implement business process automation and ECM system
• Build the disaster recovery site
Responsibilities:
• Developed & implemented IT policies/ procedures to ensure compliance to PepsiCo information security standards, ITIL & COSO methodology.
• Aligned business solutions projects to PepsiCo business objectives.
• Evaluated & assessed major IT solutions to maximize ROI and support strategic business objectives.
• Maximized customer satisfaction through qualitative service delivery and customized IT solutions aligned to business requirements.
• Ensured compliance to service levels across the IT function.
• Reviewed performance of the IT department to ensure alignment of project deliverables to project requirements.
Responsibilities:
• Led activities of the Applications, Networking, Back Office and Desktop Support groups to ensure smooth functioning of operations.
• Reviewed & suggested changes to existing aimed at enhancing operational efficiency.
• Ensured compliance to service levels and cost factors across the IT function through optimized utilization of resources.
• Managed development, documentation, review, audit & implementation of IT policies/ procedures based on ITIL/ ISO parameters. Replaced & upgraded/ installed IT equipment.
• Deployed & maintained network & server infrastructure and ensured compliance to contractual maintenance arrangements.
• Conducted end user training on new systems/ services.
Project:
• Centralize IT operations for three main clients on managed services division.
• Implement ITIL best practices based on CA technologies
• Complete the technical upgrade for SAP
Growth Path:
• Manager - IT Operations & Services, Jun 2002 - Jan 2004
• Network Administrator, Aug 1999 - Jun 2002
Responsibilities:
As Manager - IT Operations & Services
• Conducted feasibility studies, cost-benefit analysis and technical justification analysis for selection of S/W, H/W and Networking solutions.
• Implemented & ensured compliance to organizational Information & Systems Security policies.
• Focused on cost reduction & improvement of operational efficiency through automation of manual procedures.
• Developed, implemented & documented new procedures & policies based on ISO 9000 standards.
• Maintained updated knowledge of technological trends aligned to organizational business objectives.
• Managed network/ systems operations including office automation and design/ implementation of infrastructure.
• Functioned as IT member of Balanced Scorecard implementation team and as Second Officer for Corporate Governance and Process reengineering team.
As Network Administrator
• Aligned network infrastructure to business growth of the organization and ensured prompt resolution of network bottlenecks.
• Monitored activities of contracted personnel with regards to maintenance & other related activities.
Project:
• SAP upgrade from 3.1 to 4.6 using standard SAP upgrade packages on HP-UX.
• Upgrade IT infrastructure (servers and network ) to the latest technology stack on CISCO and HP
• Implement Balanced Scorecard project and handle corporate governance activities
oSupervises the daily activities of the Network, carrying out or supervising network devices configuration, monitoring operations and assessing and reacting to network loads and requirements. Carries out fault isolation, rectifies, observes and analyses network behavior.
oCarries out ongoing studies to assess current and future network engineering needs, including analyzing network usage, discussing current issues and future needs.
oIdentifies and supervises maintenance activities that vendors carry out. Participates in detailed preparation of contract specifications, controlling and monitoring the work of contracted personnel.
oProvide the required support needed to maintain the company e-mail system and domain servers availability.
·B.S. Degree in Computer Engineering.