Hamdi Ennab

- Responsible for meeting monthly and annual sales targets in the assigned shop.

- Responsible to achieve the company’s KPI’s by applying the appropriate process to ensure having unmatched customer experience.

- Monitor and report daily, weekly, and monthly achievements against set targets.

- Responsible to coach each sales & services advisor on monthly basis and build a development plan in order to achieve the quantitative and qualitative targets with alignment and coordination with sales academy.

- Manage and motivate staff to optimize and sustain sales performance, profitability and customer satisfaction.

- Deliver and insure the team awareness of needed knowledge and information about orange product, services, offers, updates, processes policies and procedures.

- Follow up on team readiness, commitment, adherence, conduct and appearance.

- Liaise with all directions on issues related to the shop.

- Checkup, report and follow up on shop readiness, shop environment, and layout according to orange policies and processes.

- Responsible to check and insure full compliance of customers contracts filling.

- Provide feedback on monthly basis for the devices demo lines and displays, accessories line, flyers, and shop cleaning service provider following the agreed sales processes of each.

- Study and propose ways to improve shop and staff performance.

- Manage, forecast and prepare replenishment orders of products and merchandizing responsible of cash and stock auditing.

- Monitor stock level and logistics inventory and coordinate with warehouse and logistics department for issuing orders from the warehouse in accordance with company procedures and policies.

- Ensure compliance with established processes and procedures for sales and cash collection.

- Ensure relevant HR procedures are followed (appraisals, discipline, training, etc.).

Mission: To oversee sales team activities at a shop aimed at selling
Orange products and services in the most convenient manner to
achieve commercial objectives

• Sales and Customer Services at Orange ( Golden- mark) from (23 June 2012 till now)


Training course:
Trained in Orange telecom company for 40 days in sales department

• Member of retention task force in Orange telecom company from ( 5 April 2011 till the 31 December 2011)

• ARMYCELL sales program Orange telecom company from ( 15 January 2012 till 15 April 2012