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Hamdi Zindelhadid, Senior Business Development Executive

Hamdi Zindelhadid

Senior Business Development Executive·Kuwait Resources House (KRH)

Kuwait

Master's degree, International Management

Work experience

Total years of experience: 21 years, 7 months

Senior Business Development Executive

February 2023 - Present

Kuwait Resources House (KRH)

Sharq, Kuwait

February 2023 - Present

• Led business development initiatives in the oil and gas sector, identifying
opportunities and managing client engagement.
• Designed and optimized departmental workflows, including CRM
configuration, to improve efficiency and data-driven decision making.
• Produced pipeline and performance reports for management, enabling
strategic forecasting and prioritization.
• Built and maintained strong client relationships by understanding their
needs and aligning company capabilities accordingly.
• Coordinated cross-functional teams to ensure smooth execution of
projects, proposals, and client requests.
Company industry:
Human Resources Outsourcing
Job role:
Sales

Assistant Manager – Business Development

April 2020 - January 2023

Oula Fuel Marketing Company

Sharq, Kuwait

April 2020 - January 2023

• Acted as Commercial Director for 12 months, leading strategic decision
making, budgeting, and cross-functional commercial operations
• Led and managed a team of 15 employees across two fuel-card branches,
improving team performance, operational alignment, and maintaining YoY
revenue growth.
• Revamped sales and performance reporting processes, significantly
improving reporting efficiency and management visibility.
• Streamlined procedures across multiple departments, reducing operational
errors and improving turnaround times.
• Designed and implemented a tailored CRM system in collaboration with
the in-house IT team to support sales tracking and customer management.
• Developed and refined employee KPIs to enhance accountability, focus,
and productivity.
• Played a key role in establishing a logistics company, including negotiating
commercial and operational agreements.
• Managed lease and service contracts while ensuring full compliance with
government regulations.
• Partnered with a major local bank to launch a joint loyalty program that
increased revenue and customer engagement.
Company industry:
Oil & Gas
Job role:
Management

Senior Business Development Supervisor

February 2018 - March 2020

Oula Fuel Marketing Company

Sharq, Kuwait

February 2018 - March 2020

• Managed relationships, lease agreements, and service contracts with fuel
station facility investors.
• Ensured operational and regulatory compliance across facilities in line with
local regulations.
• Acted as the primary liaison between facility investors and internal
departments, improving coordination and issue resolution.
• Consolidated data for forecasting and budgeting purposes and prepared
monthly sales and performance reports for senior management.
• Designed and implemented a new fuel-station totem concept utilizing
advanced LED display technology.
• Played a key role in establishing an Oula-owned logistics company,
including negotiation of technical specifications, dealership agreements,
and implementation of supporting software tools.
Company industry:
Oil & Gas
Job role:
Management

Operations Manager & Lead Trainer

July 2017 - February 2018

Ambition Academy

Hawali, Kuwait

July 2017 - February 2018

• Restructured organizational policies, processes, and job descriptions to
improve operational clarity.
• Designed and delivered a specialized English training program for Kuwait
Customs Authority.
• Implemented performance evaluation and quality control mechanisms.
• Supported the establishment of a collaboration with a prestigious global
institute.
• Introduced technology solutions to enhance the learning and operational
experience.
Company industry:
Training & Education Center
Job role:
Training and Development

Director – Education & Digital Signage Solutions

February 2016 - July 2017

Ultra Vision

Sharq, Kuwait

February 2016 - July 2017

• Secured a strategic digital-signage agreement with one of Kuwaits leading
banks.
• Established partnership agreements with global technology providers to
expand the companys solutions portfolio.
• Represented advanced education and digital signage solutions to
enterprise and institutional clients.
• Led internal staff training and client enablement initiatives on new
solutions and tools.
• Redesigned sales presentations and optimized workflows to address
performance gaps.
• Conducted market research to ensure alignment with industry trends and
client needs.
Company industry:
IT Services
Job role:
Sales

English Teacher (Freelance)

September 2012 - July 2017

Expression English Learning Centre

Sharq, Kuwait

September 2012 - July 2017

Company industry:
Training & Education Center
Job role:
Training and Development

Operations Manager

December 2014 - January 2016

Ultra Vision

Sharq, Kuwait

December 2014 - January 2016

• Customized CRM systems and internal tools, and trained teams on new
workflows and procedures.
• Implemented process improvements and automations to enhance
operational efficiency.
• Developed and implemented local operational policies.
• Managed vendor relationships, purchasing activities, and cost controls.
• Led the technical support team responsible for delivery, installation, and
post-sale support.
• Oversaw office expenses and petty cash management.
Company industry:
IT Services

Part-Time English Teacher (EL99)

September 2012 - December 2014

Arab Open University

Al Farawaniyah, Kuwait

September 2012 - December 2014

Company industry:
Higher Education
Job role:
Teaching and Academics

Technology Service Sales Account Manager

August 2010 - June 2012

Hewlett-Packard (HP),

Sharq, Kuwait

August 2010 - June 2012

• Managed key enterprise accounts across banking, oil & gas, and
telecommunications sectors in Kuwait and Bahrain.
• Achieved multi-million-dollar service sales targets despite regional market
volatility.
• Demonstrated HP service value propositions and contributed to client
success through tailored solutions.
• Coordinated with HP service delivery teams and partners to ensure high
quality customer experience.
• Maintained accurate CRM records and provided regular forecasts and
business updates to management.
• Collaborated across multiple HP business units to strengthen cross
functional cooperation.
Company industry:
IT Services
Job role:
Sales

Customer Engagement Management Advisor

September 2008 - July 2010

Hewlett Packard Enterprise

Sharq, Kuwait

September 2008 - July 2010

• Managed service-level agreements (SLAs) and ensured compliance with
regional standards.
• Handled invoicing for SLA clients in accordance with contractual terms.
• Acted as a liaison between sales, proposals, service delivery, legal, and
compliance teams.
• Maintained accurate records of service contracts in line with document
retention and audit policies.
• Coordinated with external auditors and prepared revenue and forecast
reports for senior management.
Company industry:
IT Services
Job role:
Administration

English & Computer Instructor

November 2006 - August 2008

Humansoft

Sharq, Kuwait

November 2006 - August 2008

Company industry:
Training & Education Center
Job role:
Teaching and Academics

Guest Service Agent

September 2004 - October 2006

Sheraton,

Al Asimah, Kuwait

September 2004 - October 2006

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Education

Swiss Business School

November 2023

November 2023

Master's degree, International Management

Switzerland

Damascus University, Faculty of Letters

October 2003

October 2003

Higher diploma, Translation

Syria

Damascus University, Faculty of Letters

October 2002

October 2002

Bachelor's degree, English Literature

Syria

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IELTS
Expert
IELTS
Expert
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Expert
TOEFL
Expert
Value Based Selling
Expert
Value Based Selling
Expert
English Training
Expert
English Training
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Computer Training
Expert
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Expert
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Expert
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CRM Implementation & Customisation (Zoho, HubSpot & Salesforce)
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Intermediate
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Intermediate
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COMPRESSORS
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GROWTH STRATEGIES
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MARKETING
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Microsoft Excel
Intermediate
Microsoft Excel
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Sales
Intermediate
Sales
Intermediate
BUSINESS COMMUNICATION
Expert
BUSINESS COMMUNICATION
Expert

Languages

Arabic
Expert
English
Expert

Training and Certifications

Certifications
MCP – Microsoft Certified Professional
MCSA – Microsoft Certified Systems Administrator
APTIS – CEFR C
IELTS General – Band 8.5 (CEFR C2)

Hobbies

  • Poetry
  • Gaming
  • Automobiles