Head – IT, Procurement & Infrastructure
Omega Computronix
Total years of experience :21 years, 6 Months
Technology Architecture and Integration.
Was involved in Engagement, Pre-Sales and providing Technical Solutions.
Was involved in setting up offices and taken every task as a challenge and completed before the TAT. Always see the problem with positive approach to ensure that there is a solution to it.
Establish standards and maintain updated documentation for all systems implementation, development and projects.
Global Asset Management and Handling all our Hosted Servers in MS Azure, Amazon, Host Gator, GoDaddy.
Analyze, Plan Systems Infrastructure and back up for Data storage, implement storage capacity, and prepare annual budget for upcoming year.
Telecom Implementation with PRI Connections for setting up call center Apps-Billing
Strategic Business, IT Analysis and Internal Consulting.
ERP Deployment and Cost Optimization.
Global MPLS and Internet VPN Network Development.
Administer, manage and monitor HP / DELL Storage Area Networks, HP Blade Servers/chassis and SAN switches.
Incident Management: Monitor incident management activities and ensure that incidents are closed within the specified time in the SLA. Perform route cause analysis.
Client Facing: Have interactions with Indian and Foreign clients on Technical and Managerial subjects
Prepare service plan documentation, Monthly reports, SLA's, Major incident reports, Service improvement plans etc
Analyzes hardware and software for acquisition and applies fixes and patches to the servers.
Analyzes system failures and executes procedures to restore operations.
Maintain data integrity, virus protection, BACKUP and handle disaster recovery procedures.
Work closely with regional and global process teams to gather, analyze and represent the regional needs for global projects.
Analyze user problems, system logs, determine root causes, troubleshoot, and potential issues with computer systems, direct to appropriate problem resolution terms and follow up.
Validate technical IT requirements and use cases & Insure timely implementations and quality of each IT project.
Provide remote infrastructure support; provide on-call support to the clients over voice & emails
Monitor deployment team activities related to system implementations, upgrades, installation of applications and Window updates.
Work closely with Application Development Team for building smart monitoring rules. Respond to business requirements and to implement enhancements which will improve the reliability and performance of the system.
Understand and underpin the implementation of Hosted Services supporting Customer environments.
Work to mitigate the impact of service failures and improve quality.
Responsible for the continued provision of delivered services, to agreed quality.
Act as an escalation point for the Service Desk.
Responsible for the identification and tracking, within the delivery teams, of true problems to completion.
Responsible for checking the suitability of offerings from the Pre-sales and Implementation teams for their respective customer base.
Review all major changes and projects affecting areas of responsibility, checking the impacts of each change.
Underpin the Service Level Agreements within the delivery units where specifically needed (i.e. where the Customer requirements differ from the service level in standard service descriptions).
Strong abilities in spearheading in setting up the complete IT Infrastructure & Management in POS, HP Proliant, Dell Power Edge and IBM Servers, Siemens PBX systems, UPS Control Systems, Security, Audio & Video Conferencing Systems with Cost Effective Solutions.
Strong experience in Microsoft Windows Server all versions, DNS, AD, DHCP, File and Print Server, MS Azure, Amazon, Host Gator Cloud Computing Technologies.
Implemented off-shore Citrix setup with Thin / Thick Client for various Siemens projects.
Implemented IT Infrastructure & Strategic Solutions (like Data centre, Storage management, Servers, Networks and connectivity, Operating system, etc)
Was involved in Engagement, Pre-Sales and providing Technical Solutions
Client Facing: Have interactions with Indian and Foreign clients on Technical and Managerial subjects
Prepare service plan documentation, Monthly reports, SLA's, Major incident reports, Service improvement plans etc
Was involved in setting up service plans for new customers
Integrated Project management and Service Delivery management
Financial / Costing Experience and Usage of Costing Tools
Work closely with regional and global process teams to gather, analyze and represent the regional needs for global projects
Performed DR Testing along with the seniors for each location.
Conduct the business process studies and workshops, business impact and cost and benefit analysis, preparing the user catalogue, business activity model and prepare implementation plan. Assist the project team in user acceptance testing and roll-out.
Validate technical IT requirements and use cases & Insure timely implementations and quality of each IT project.
Provide remote infrastructure support; provide on-call support to the clients over voice & emails
Monitor deployment team activities related to system implementations, upgrades, installation of applications and Window updates.
Work closely with Application Development Team for building smart monitoring rules. Respond to business requirements and to implement enhancements which will improve the reliability and performance of the system.
Worked and provided resolutions related to Windows 2000/2003/2008 Operating System, Active Directory (AD), Exchange 2003, troubleshooting applications and Migration of Exchange 2000 to 2003.
Experience with VMWare, SAN and NAS.
Implemented IT Infrastructure & Strategic Solutions (like Data centre, Storage management, Servers, Networks and connectivity, Operating system, etc)
Was involved in Engagement, Pre-Sales and providing Technical Solutions
Implemented and launched a Field Reporting Tool for all the Medical Representatives so that they can punch their attendance, daily call reports through GPRS
Incident Management: Monitor incident management activities and ensure that incidents are closed within the specified time in the SLA. Perform route cause analysis.
Client Facing: Have interactions with Indian and Foreign clients on Technical and Managerial subjects
Prepare service plan documentation, Monthly reports, SLA's, Major incident reports, Service improvement plans etc
Was involved in setting up service plans for new customers
Integrated Project management and Service Delivery management
Financial / Costing Experience and Usage of Costing Tools
Performed DR & BCP assessment reviews and assisted client organizations with the development, execution and testing of business continuity and disaster recovery plans
Work closely with regional and global process teams to gather, analyze and represent the regional needs for global projects
To translate business needs into IT functional specification
Conduct the business process studies and workshops, business impact and cost and benefit analysis, preparing the user catalogue, business activity model and prepare implementation plan. Assist the project team in user acceptance testing and roll-out.
Validate technical IT requirements and use cases & Insure timely implementations and quality of each IT project.
Provide remote infrastructure support; provide on-call support to the clients over voice & emails
Monitor deployment team activities related to system implementations, upgrades, installation of applications and Window updates.
Work closely with Application Development Team for building smart monitoring rules. Respond to business requirements and to implement enhancements which will improve the reliability and performance of the system.
Worked and provided resolutions related to Windows 2000/2003/2008 Operating System, Active Directory (AD), Exchange 2003, troubleshooting applications and Migration of Exchange 2000 to 2003.
Clients Handled:
Pfizer: Designed & Implemented the Server Infrastructure and Data Center per client needs.
Novartis: Designed & Implemented the Server Infrastructure and Implementation of Primary AD, DHCP, File and AntiVirus Server.
MSD: Designed & implemented the off-site services.
Johnson & Johnson: Designed & Implemented the Server Infrastructure and Implementation of Primary AD, DHCP, File and AntiVirus Server.
Glaxo Smith Line (GSK): Designed & Implemented the Server Infrastructure and Data Center per client needs.
For all the above projects, Implemented and launched a Field Reporting Tool for all the Medical Representatives so that they can punch their attendance, daily call reports through GPRS
• Implementation of projects as per client’s requirements within the specified time period & giving support for the existing projects.
• Designed and Architected various IT Infrastructure products and services
• Integrated Project management and Service Delivery management experience.
• Financial / Costing Experience and Usage of Costing Tools
• Perform DR&BCP assessment reviews and assisting client organizations with the development, execution and testing of business continuity and disaster recovery plans.
• Implemented IT Infrastructure & Strategic Solutions (like Data centre, Storage management, Servers, Networks and connectivity, Operating system, etc)
• Work closely with regional and global process teams to gather, analyze and represent the regional needs for the global project.
• To translate business needs into IT functional specification.
• Conduct the business process studies and workshops, business impact and cost and benefit analysis, preparing the user catalogue, business activity model and implementation plan and to assist the project team in user acceptance testing and roll-out.
• Validate technical IT requirements and use cases.
• Insure timely implementations and quality of each IT project.
• Experience in handling helpdesk cases using CRM tool like Remedy V6.3.
• Duties include providing remote infrastructure support, providing on-call support to the Customers through voice & emails.
• Windows server support and management. Duties include a combination of systems administration, monitoring and management, process automation, training and mentoring of more junior staff, support of server remediation initiatives, support of backup & Virtualization and troubleshooting/problem resolution.
• Responsible to deployment team performing activities related to system implementation, upgrades, and installation of applications and Window update.
• Work closely with Application Development for building smart monitoring rules; respond to business requirements and to implement enhancements that will improve the reliability and performance of the system.
• In depth knowledge of all aspects of Windows 2000/2003/2008 Operating System, Active Directory (AD) & Exchange 2003 / 2008 and troubleshooting application.
• Responsible for the deployment of complete call center setup with call recording.
Clients Handled:
DoVE: Designed & Implemented the Off-Shore IT Implementation, Server Infrastructure and Implementation of Primary AD, DHCP, File, Arthritis Server and Antivirus Server, RIS Server, SAN Implementation Setup with Fiber-Optic model with SAN Switch.
National Savings & Investment (NS&I): Designed & Implemented the Off-Shore IT Implementation, Server Infrastructure and Implementation of Primary AD, DHCP, File, Arthritis Server and Antivirus Server.
Siemens Metering Services (SMS): Designed & Implemented the Off-Shore IT Implementation, Server Infrastructure and Implementation of Primary AD, DHCP, File, Arthritis Server and Antivirus Server, Call Center Setup with high end IPPBX with Siemens Hipath 4000 for various projects like Gas, Electricity and Water. Migrating the Data Center from Ascendas IT Park, Chennai to TCS BPO IT Park, Chennai.
Human Resource Shared Services (HRSS): Designed & Implemented the On-Site IT Implementation, Server Infrastructure and Implementation of Primary AD, DHCP, File, Altritis Server and Antivirus Server, Call Center Setup with high end IPPBX with Siemens Hipath 4000.
Barclay’s: Designed & Implemented the Off-Shore IT Implementation, Server Infrastructure and Implementation of Primary AD, DHCP, File, Arthritis Server and Antivirus Server.
Assembling of Personal Computers with Customized Configuration
Administering Intranet & comprise of COMPAQ ML 370, Windows 2003/ 2000, Windows NT 4.0 servers with 50 Nodes
Creating user IDs and Assigning Permissions as per Project Requirements
Regular Backups through windows 2003 / 2000 / NT Server
Up gradation from Windows 2000 Server with ADS to 2003 Server
Responsible for Updating and Upgrading patches and service pack
Responsible for rounds the clock System and Network support
Uploading and Connecting with Remote Client
Installation and supporting Network Printers
Configuration and Maintenance of Exchange 2000
Trained 800 Engineering and PG students in Hardware and Networking