Enterprise Sales and Cusomter Care Executive
Samsons Communications LLC
Total years of experience :16 years, 9 Months
Handling all the (SME and Larger Enterprise) Enterprise Sales documentation for DU Telecom Sales
Arranging Meetings with Enterprise individual
Consulting for the right product to minimize the cost and reduce their budget
Analyzing the competitor products
Generating Lead for Sales
Monthly Sales Target
Planning & Scheduling Daily Sea Port Operations including Manpower and Equipment using Rostima Enterprise Plus System
Responsibilities
Project Assets Management
• Weekly and Monthly based vehicles (Cars, Vans, Small Trucks and Forklifts) Inspection and raising defects to the Transportation and Logistic department for immediate maintenance.
• Arranging Staff IDs for Community, PLANT, RIGs and OFFSHORE Areas, ID renewal and cancellation during their vacation.
• Warehouse inventory on quarterly basis to fulfill the manufacturer requirement for good and defective parts return.
• End to End (from warehouse to the user location) Equipments deliveries, specially for PLANTS, RIGs and OFFSHORE areas (like Shaiyba, Haradh, Pump Station 1-12, Khursaniya, Juaiymah.
Project Procurement
• Approving Safety shoes, Helmet, Electrical & IT Tool Kits and Hand Trolleys.
Project Reports and Analysis
• Monitoring Project daily expenses report including fuel, food, trip allowance
• Monitoring Project daily assignment report from all the staff through out the Kingdom.
• Project Cost control minimizing project expenditures with the passage of time
• Preparing Weekly Project reports for Executive Staff
• Reports analysis and comparing to the projected outcome
Customer Care and Support
• Monitoring the Engg/Tech services which they are providing to the ARAMCO customers
• Taking feed back from the ARAMCO customers on the basis of the services provided by our Engg/Tech
• Coordination with ARAMCO Follow Up Group, ARAMCO Customer Care & Follow Up Group, ARAMCO Customers and other Executive Support Admin
• Handling all the Parts/Data lost/failure issues, and alternately providing the fast and safe solution to the customers, tracing problem bottle neck and resolution.
• Arranging hot spare and backup equipments for critical areas AND Special Support for NBD Warranty Claims.
• Specially support during Public Holidays (EID) and Ramadan.
• Arranging bench repairing for equipments complicated problems and providing backup unit as par agreement.
Secured 74% Marks Internship as Lecturer