حامد جان

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 Project Director- KAEC (King Abdullah Economic City) Reports to CEO: March 2019 till date: EFS Facilities Services.
KAEC is 180 Sq.Km city 140 KM North of Jeddah. KAEC consist of Residential, Commercial, Office and Retail buildings; School, College, Hotel and Golf Course etc. EFS partners with EMMAR to develop a FM Company- SELECT FM on a BOT (Built Operate and Transfer Model).

Highlights:

• Main point of client contact.
• Overseeing daily operation of all the contracts, full spectrum of hard and soft services.
• Contractual reporting.
• Business development
• Development and evaluation of technical and commercial bids.
• Contract writing, mobilization and management.
• Contracts and pricing strategies and business models.
• Management of third-party contractors and manpower contractors.
• Full P&L responsibility and responsibility for operational KPI achievement and cost reduction strategies.
• Establishment of Facilities Management Strategies.
• CAFM and CRM (Help Desk System) implementation.
• Maintenance strategies development and implementation including customer complaint and reactive calls reduction.
• Delivery of the BOT (Built Operate and Transfer) Model
• Benchmarking and GAP Analysis of the current FM strategy and developing a new FM Strategy.
• Approval on new FM Strategy from Client.
• Implementing a Change Management process to implement the Action Plan.
• New O&M Strategy includes:
o Development of a complete FM model including O&M, Service Assurance System, QMS and IMS systems, ERP Systems.
o Documentation and Processes: Producing all Business and Operation procedures for Hard and Soft Services, HSE, Property Management, Business Continuity, Finance, HR and any other requirement.
o Financial Administration Management and Cost reduction strategies.
o Third Party Contracts Management.
o Identifying and implementation of National and International Stadrads.
o Implementation of International Best Practices.
o Designing new O&M KPIs
o Using SFG 20 to create a common O&M manual.
o Bundling of services and Insourcing and outsourcing strategies.
• HSE Management
• Finance Management.
• Warehouse and Supply Chain Management
• Governance Model and Communication Plans (RACI Charts)

 Director of Operations-KSA -Report to CEO: June 2018 to March 2019- EFS Facilities Services.
Managing TFM for 36 project, 900 employees in Eastern, Western and Central region, including blue-chip clients like Schlumberger, Baker Huges, Weatherford, P&G, Pfizer, BAE and Novartis etc.

Highlights
EFS KSA TFM Projects:

 Main point of contact to all clients.
 Daily operations of the TFM contracts.
 Contractual reporting.
 Business development and business models.
 Development and evaluation of technical and commercial bids.
 Market penetration strategies and pricing analysis.
 Contract Development and Writing.
 Technical and commercial bids presentation to clients.
 CAFM system implementation across projects.
 Performance Management System development including KPIs and Auditing Systems.
 Management of EFS staff, third-party contractors and manpower contractors.
 Full P&L responsibility and responsibility for operational KPI achievement.
 Improving Client Relationships.
 Communication Plans.
 GAP analysis of O&M strategies
 Developing a common O&M Strategy for all the projects Across KSA
o GAP Analysis of current O&M Strategy
o Developing new O&M Strategy.
o Action Plan development
o Implementation of Action Plan through a Change Management Process.
 Develop and streamline all the projects in terms of policies and procedures across KSA.
 Implantation of National and International Standards and best practices across KSA projects.
 Review of current O&M KPIs and development of new KPIs.
 Using SFG20 to create a new O&M Manual.
 Insource and outsource strategies.
 Implement HSE process across KSA projects.
 Develop long term Business Operation Strategy.
 Full P&L responsibility and optimization of expenses.
 Customer satisfaction.
 Training and development.

 Head of Technical Services/Technical Manager-November 2015 to June 2018: SNC-Lavalin O&M, Riyadh KSA, Report to: Director Operation/General Manager, Team: 15 direct + 145 indirect reports Project: King Abdullah Petroleum Studies & Research Center (KAPSARC):

Responsible for operation and maintenance of Research Complex; Residential and community areas; Utilities; Warehouse and spare parts management; Projects; Contract Management; Service Provider Management; Policies and procedures; Quality management; Asset Management; Condition Surveys; ERP systems; Commissioning and handover; Energy and Environment (LEED); Financial accountability (Operational and Capital budgets).


Highlights
King Abdullah Petroleum Studies & Research Center (KAPSARC)

 Main point of client contact for Technical Services.
 Periodic contractual reporting.
 Daily Operations of KAPSARC- Contract management and O&M.
 Development and evaluation of technical and commercial tenders.
 Developed long term O&M strategy
 Developed a long-term Asset Management and Property Management Strategy
 Implementation of CAFM System.
 Completed gap analysis in the scope of works
 Third Party Contract Management.
 Developed and revised SLAs with the contractors and Service providers
 Developed reports on the deficiencies of CAFM PM and MM modules
 Participated in commissioning and handover of Facilities
 Working on achieving LEED certificate for Community areas
 Started Condition Surveys and revised maintenance strategies
 Reviewed and revised policies and procedures
 Developed a performance monitoring system.
 Reviewed and revised maintenance plans and task lists
 Developed and enhanced store and spare parts procedures
 Contributed in enhancement of procurement procedures
 Developed contracts for out sourced services including waste management, janitorial, electro-mechanical and specialty services
 Reviewed and improved KPIs and payment mechanisms
 Improved Help Desk Processes and trend analysis
 Developed improved annual operating plans
 Reviewed and improved weekly and monthly reports
 Developed Method statements and Risk Analysis
 Responsible for OPEX and CAPEX budgets

 Senior Manager Operation & Maintenance: Reported to: Director Operations/General Manager December 2010 - October 2015: EMCOR Facilities Services, Jeddah KSA, Team: 12 direct + 350 indirect reports Project: King Abdullah University of Science & Technology (KAUST)

Highlights:
King Abdullah University of Science & Technology (KAUST)

 Daily O&M and Management of all Contracts.
 Main point of client contact for O&M.
 Managed contracts with an average annual value of USD 50 million covering contract strategy, contract procurement, mobilization & administration
 Completed a GAP Analysis in the following areas:
o Operation and Maintenance
o Quality (IMS and QMS systems)
o Asset Management
o Realty Management
o Contract Management
o O&M KPIs
o Performance management
o Business Continuity Plans
o ERP system
 Prepare an O&M Strategy covering all the above areas
 Implemented CAFM System.
 Completed Bench Marking exercise which resulted in 40% cost reduction.
 Prepared a Changed Management Plan
 Implemented National and International standards and Best Practices.
 Created an Operation Excellence Manual
 Development and evaluation of technical and commercial tenders/Bids.
 Developed O&M/FM strategies which resulted in reduction od reactive calls, complaints and cost.
 Created O&M task lists Manual based on International Standard.
 Designed new O&M KPIs and Performance Management System.
 Lead the development, implementation, review & updating of contracting strategies including KPIs & SLAs and drive continual improvement programs to enhance performance & productivity.
 Participated in development of a 20-year Asset Management Strategy.
 Established a payment mechanism for accounting, progress measurement, certification & recommendation of payments of contractors & service providers.
 Develop & review all O&M policies & procedures of service providers assuring alignment with corporate goals and objectives.
 Prepare & review Method Statements and Risk Assessments for various facility management jobs, conduct risk assessments & implement mitigation plans to promote & enable safe & efficient delivery of services.
 Coordinated & participated in the establishment of an ERP system with modules covering all FM functions.
 Lead the development & execution of operation & maintenance strategies including plans for planned preventive maintenance, predictive maintenance and reliability centered maintenance.
 Implement the payment mechanism for service providers including evaluation of performance and vetting & processing of invoices as per terms of contract.
 Manage customer & client relations ensuring prompt response to queries & requests along with effective investigation & remediation of complaints & issues.
 Develop, implement and ensure effective execution of inspection programs to assure delivery of targeted levels of customer service within approved budgets.
 Conduct trend analysis of O&M function, identify & resolve problems and implement action plans for improving overall performance.
 Supervise the preparation & review of weekly & monthly reports - contract reports, success criteria reports, trend analysis reports, backlog & complaint reports, reactive maintenance & planned preventive maintenance reports.

Administrative:
• Leadership and management of 90 team members.
• Contract management of 10 outsourced contracts.
• Contract optimization, selection of contractors and performance monitoring.
• Project Management.
• Development of operation and maintenance strategies, PPM plans, Task lists.
• Development of asset management strategy.
• Development of 5 years Capital and Refurbishment Plan.
• Development of centralized inventory system.
• Developing quality assurance plans, policies and procedures.
• Worked as Head of Energy Management Committee.
• Worked as Head of Fire Fighting and Evacuation Committee.
• Worked as member of Executive committee.
• Contract management.
• Customer handling.
• Management of MEP, Janitorial, Horticulture and pest control services


Financial:

• Five year phased plan development.
• Asset management and asset replacement strategies.
• Inventory management.
• Preparation of O&M, Capital and FF&E budget.
• P&L responsibility
• Responsible for insurance claims of plants and machinery.
• Negotiating & maintaining Service Contracts.
• Analyzing cost saving opportunities.

Technical:
Operation and maintenance of:
• HVAC system, CCTV system, Access Control System, UVIS system, Fire Alarm and Fire suppression System, FM200 System, and smoke extraction systems.
• High voltage and Low voltage electrical switch gears, generators, lighting control system, UPS system, PABX, AV system, Elevators.
• Water supply system, water heaters, calorifiers, booster pumps, boilers etc.
• Maintenance of large health clubs, spa and pools.
• Walk-in freezers/coolers, Laundry and Kitchen equipments.
.
Achievements:

Project Management:
 Worked with contractors & consultants to draw up relevant specification and assessed the quotations.
 Conferred with successful contractors and followed up closely to ensure that all works are completed according to specification and within the required period.
 Technical evaluation and study of all projects tendering, assessing, selection of suppliers, monitoring of work till completion.
 Make sure that project was completed within time and budget.

HVAC:

 Installed and commissioned 3X 500 TR Chillers, with Cooling Tower, piping, pumps and ancillary .Installed and commissioned complete HVAC system in new buildings including kitchens, Laundry and banquet halls, Guest rooms and offices.
 Replaced large AHUs, FCUs, and Chilled water pipelines in operational buildings with large occupancies. This includes load calculation, tender floating, selection of supplier, installation, testing and commissioning.
 As an energy saving initiative connected A/C and lighting system to guestroom entry key cards. This system installed in 148 guestrooms.

Electrical:
 Installation and commissioning of 1MW diesel generators set, from paper work to installation, testing and commissioning, including an ATS system, foundation, covering structure.
 Installation of HT and LT electric switchgears and Transformers.
 Complete renovation of Electrical systems of 9 floors.

Fire Alarm and Suppression Systems:

 Installed and commissioned complete security system, Under Vehicle Inspection System (UVIS), pneumatic and hydraulic road blockers; (G4S) CCTV system with 164 nos. cameras, DVRs and LCD monitors.
 Installation and commissioning of Access Control System. Including access control on entry and exit according to authorization level of team members with recording of entries and exits.

Civil:
 Installation of two new elevators at Karachi Marriott Hotel.
 Installation Marquee for 2000 persons with all lighting and air-conditioning system (AHUs), within a record time in Karachi Marriott Hotel.
 Complete refurbishment and up gradation of 6nos. floor, 168 nos. guestrooms and bathrooms done at Karachi Marriott Hotel.
 Refurbishment of the H&P systems
 Complete refurbishment of the Restaurantsa

Operation and Miantenance of all buillding systems includinh Chiilers, HVAC, Cooling Towers, fire Alarm and Fire Fighting systems, Building civil maintenance, Kitchen, Laundery, House Keeping, Low current Systems, Deisel generators, HV LV Electrical switchgears and Transformers etc

Operation and maintenance large power plant including the residential areas.

Turbines, Generators, Pumps, Compressor, Chillers, Fire Alarm Systems, Fire Supression supression Systems, Cooling Towers, Building Maintenance

Electrical Swith Gears, HVAC including Chillers, Cooling Towers and Accessories, Heating systems, Power monitoring, UPS, and mechanical systems