Hammam Zoubi

 Provide day-to-day technical support for end-users of desktop applications, telephones, printers and computer hardware.

 Installs, maintains, repairs and monitors ICT equipment in line with ICRC standards.

 Briefs end-users on standard computer systems (hardware and/or software), provides technical advice and assistance with IT equipment and its use and provides remote support when needed.

 Manages inventory by monitoring database(s) and carrying out regular physical checks; manages stocks.

 Allocates equipment in an efficient manner, taking into account users' needs and ICRC policies.

 Keeps track of equipment allocations, dispatches equipment and follows up on shipments to and from other ICRC sites.

 Keeps technical documentation up to date for all IT installations when relevant

- Familiar with support ticket, call center, and knowledge-based systems.
- Maintain technical data reports - Supporting clients with their technical issues, follow up with the proper team to resolve the issues.

- Working with clients from many projects such as Aljazeera website, Alaraby Aljadeed website, Ooredoo.com, and many other projects.

- Applying scripts on Database servers, managing active directory users, troubleshooting outlook and webmail issue.
- 24/7 Monitoring system for websites availability, server’s reachability, and other services
- Exchange - Microsoft Office - Office 365

• Installing and deploying windows servers (Hardware and Software)
• Network and routers troubleshooting, diagnostics and maintenance
• Installing and configuring alarm and monitoring systems

• Network and routers diagnostics and maintenance