Hammami Neila

Utilized ALTEA systems to support ground operations and logistics
activities, ensuring efficient passenger processing and smooth daily
airline operations.
Delivered high-quality customer service and resolved passenger
inquiries and operational issues promptly.
Communicated effectively with team members and supervisors to
report irregularities and operational concerns.
Assisted in coordinating baggage handling and logistics operations
to maintain service efficiency and customer satisfaction.

Coordinated logistics and transportation activities for catering
equipment, food, beverages, and inventory.
Managed delivery schedules and ensured timely execution of
operational activities.
Processed and tracked deliveries through the MDS system, ensuring
accurate receipt and documentation.
Collaborated with cross-functional teams to ensure compliance with
operational procedures and service standards.

Handled customer inquiries and resolved issues while maintaining
service quality standards.
Communicated company services, policies, and updates to clients
through inbound and outbound calls.

supply port operations
Verified and processed shipping, customs, and cargo documentation.
Monitored container loading and unloading operations to ensure
compliance with operational procedures.

Supported daily HR operations and maintained effective
coordination between departments.
Managed employee records and processed documentation through
internal systems with a high level of accuracy.