Operations Manager
Lil Bunnies
Total years of experience :7 years, 2 Months
•Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and
profitability goals.
• Managed scheduling, training and inventory control.
•Implemented policies and standard operating procedures and managed quality, customer service and logistics.
•Improved morale and management communication by creating employee recognition and rewards practices.
•Developed initiatives for process improvement and reviewed and assessed ongoing operations.
•Published customer satisfaction results from feedback forms and correspondence.
•Guided employees on understanding and meeting changing customer needs and expectations.
• Presented performance and productivity reports to supervisors.
•Generated performance and labor strategies to compete in new and existing markets.
• Measured and reviewed performance via KPIs and metrics.
•Motivated and evaluated personnel for performance improvement and goal achievement.
•Contributed to proposal and contract development, negotiations and meetings.
•Addressed customer concerns with suitable solutions.
•Responded to information requests from superiors, providing specific documentation.
• Built strong operational teams to meet process and production demands.
•Collected customer fees, managed refunds and provided complete sales documentation.
•Identified gaps and opportunities for improvements and implemented corrective action to maintain optimal fleet performance.
•Identified issues with work vehicles and put in maintenance requests with shop department.
•Supervised employees to ensure optimal productivity in all job tasks and duties.
•Mentored drivers and encouraged employees to effectively manage time, resulting in optimal mileage performance.
•Secured optimal employee performance by managing reward and disciplinary programs.
•Recommended efficiency improvements through thorough analysis to reduce costs.
•Aided senior leadership by generating daily reports to recommend corrective actions and improvements.
•Plan, prioritize, assign, supervise, review, and participate in the work of staff responsible for vehicle and equipment maintenance.
•Establish schedules and methods for providing vehicle and equipment maintenance services identify resource needs, review needs with
appropriate management staff; allocate resources accordingly.
•Maintain vehicle and equipment maintenance records and repair costs prepare charges for user departments.
•Maintain records concerning operations and programs, prepare reports
on operations and activities.
•Supervised all facets of routine deliveries by effectively routing loads, managing drivers and meeting DOT requirements.
•Set routes for optimal deliveries, coordinated driver and staff schedules and assigned out specific tasks.
• Ensure each customer receives outstanding service.
• Maintain awareness of all promotions and advertisements.
• Execute the daily operational, day-to-day goals and priorities assigned by store management.
•Answer customers questions and provide information on procedures and policies.
• Advise customers on latest trends.
• Provide excellent customer service.
• Recruited qualified professionals to build aggressive sales team in support of new product offering.
•Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality.
•Implemented strategies to drive changes and improvements and enhance performance.
•Monitoring for quality control purposes.
Consulted with customers to determine best methods to resolve service and billing issues.
• Managed customer expectations by clarifying needs, identifying options and recommending products and services.
•Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
•Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
•Explained key information regarding products and services to customers to encourage informed decision-making.
•Evaluated customer account information to assess current issues and determine potential solutions.