cordinator / Technician
orange
Total years of experience :14 years, 6 Months
20.09.2009.
2. Technical installation and breakdowns Internet ADSL Line in the period 23/12/2009 and I'm still at the top of my work. Analysis and coordinator.
3. I can dealing with the programs that test network in addition to the program analysis lines of ADSL.
4. I can deal well with the computer programs in addition to Microsoft office
Internet Delivery installation and ensure the quality of work and customer satisfaction in addition to doing the required tests
Execute the section's service objectives and action plans of the IS operations systems to fulfil the Business Units requirements. Performance indicator:Team Tactical Planning Team Action Plan
Administer and implement existing and new Production Batching Operations requirements for Call Collections & Service Provisioning, Rating, Bill Cycle runs, Invoice Generation & Printing, Payment processing, Roaming services, and several Apps I/Fs to deliver the effective operations services to business users. Perfromance Indicator: Efficiency of Call Collection Mediation Conversion, Call Duplication & Recycling Ratios, Rating Chain & Bill Cycle run correctness, No of Generated Invoices vs billed customers
Administer the monitoring the IS Operations resource for High Availability, Performance Load Balancing, and Troubleshooting utilizing standard operations Management software. Perfromance Indicator: Maximize System performance Measures, Minimize down-times & recovery windows, Maximize systems efficiency, Effective Integrated Monitoring & Alarming
Implement IS operations systems Security policies and participate in security audits, Disaster Recovery & Business Continuity Drills to ensure all related IS Operations services are properly configured in regards to security aspects. Performance Indicator : Maximize System performance Measures, Minimize down-times & recovery windows, Maximize systems efficiency, Effective Integrated Monitoring & Alarming
Implement IS operations systems Security policies and participate in security audits, Disaster Recovery & Business Continuity Drills to ensure all related IS Operations services are properly configured in regards to security aspects. Perromance Indicators: Hardware Reliability & Availability, Minimize Systems Down Times, Maximize SLA QoS
Execute the defined policies and procedures, systems parameters, system implementation
Wady elsir College: Diploma in Industrial Electronics and Control. The study was terminated in the first quarter of 2009.
توجيهي علمي من مادبا